Experience

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  Dambovita county council

  Jan 2005 - Apr 2014

  Mountain rescue volunteer

  Part of the Mountain Rescue Team responsible for Padina Pestera area.Doing Weekend rotation and stand by activity in case that people needed help in the mountainsTrainings in ski, climbing and rescue Participant to national mountain rescue competitionsTeam work attitudeBuilt very high tolerance to stress and under pressure situations

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  Politehnica university of bucharest

  Jan 2011 - Oct 2011

  Research internship

  * INSEED Project in Supply Chain OptimizationScada and PLC ProgrammingIndustrial heterogen networks and fault tolerance ( Can and Interbus)Flow data and computer network modellingProduction planningDatabasesArtificial intelligenceSoftware testing and quality insuranceSupply chainMulti-agent sistems and holonic control of discret production

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  Eurodidactica srl

  Apr 2011 - Jul 2012

  Technical sales advisor
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  Panda security

  Aug 2012 - Aug 2013

  Technical support engineer - level 1/2

  Panda Security is the world’s leading provider of cloud-based security solutions, with products available in more than 23 languages and millions of users located in 195 countries around the world. Panda Security was the first IT security company to harness the power of cloud computing with its Collective Intelligence technology.Responsibilities:Technical support for corporate/retail products via phone/e-mail/remote connection and on-siteTechnical support for the local officePenetration testing and Vulnerability assessmentsPresentations and technical trainings to partners/resellers and end-usersWrite technical specifications & best practices documentationValidate antivirus strategy for all elements of the IT environment, in accordance with the security policies and proceduresComplete installation of all supported devices, including implementation, testing, reporting, alerting, and operational support resource training Show less

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  Finastra

  Jul 2013 - Jan 2019

  - Owner of Global Critical Case Management Process, Supervizising/Coordinating the investigation of all global critical cases investigation, create task force team when needed, help with the investigation when it's possible offer the help needed, follow up and monitor all critical cases until closure and ensure that handover is done accordingly.- Owner of Jenkins project for CS integration, status and roadmap- Executes plans and adapts priorities to address resource or technical challenges- Managing team, coordinate resources and coaches other to manage priorities to meet area objectives- Owner of Customer Support FinCloud procedures and model- Helping the global team with Triage, L2 and Engineering work of IT cases- Customer Advocate work- Winner of first global edition internal Customer Support Inovation Program (Fusion Reactor)- Different improvments recommended and implemented across processes and daily work.- High level of troubleshooting issues related to XML, Fix protocol, Integration services, BBG and Reuters Realtime servers, Oracle Databases and others financial concepts and processes. Show less Level 1 Technical Triage Level 2 Technical support on Misys Fusion/InvestMaintain financial applications and improve existing modulesOn site technical trainings done for teams in Dubai and DallasWrite technical specifications & best practices documentationProvide maintenance for existing projectsInvestigate technical and functional defects and propose adequate solutionsIncident ManagementSupport for business development, quality of service and operationsDevelops and maintain one or more defined communication channels and stakeholders groups, acting as a single point of contactCustomer advocacySkills:Troubleshooting FIX services, XML, Web services, Bloomberg, Reuters, Markit services, Websphere, Financial applications Show less

  • Technical Manager Customer Support - Fusion Invest & Capital - Sophis

    Apr 2017 - Jan 2019

  • Technical Support Consultant - Fusion Invest & Capital - Sophis

    Jul 2013 - Apr 2017
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  London stock exchange group (lseg)

  Jan 2019 - Jan 2021

  Support leader - unavista - regulatory reporting

  Create/Manage from scratch 2 support teams, define processes rotations and workflows:1. Client Services TeamManage a team of 3 functional/technical people Solving, Prioritizing and Escalating SFDC ticketsManagings SLAs and EscalationsHelp with the work to create the SFDC Customer Portal2. Live Service Team covering 24/5Manage a team of 6 technical people in 3 shifts (US, APAC and RO)Monitoring, Solving and Escalating Live Service Issues related to Servers, Systems and DatabasesCertificates gained:MIFIR & EMIR financial regulationsITIL FoundationCourses :Mind Architect - Paul OlteanuMaking Meetings MatterPersuasive PresentingCustomer Service - Excellence over the phoneInternal Courses Manager Excellence Show less

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  Phi partners

  Jan 2021 - now

  Fusion invest (sophis) support manager

  Islamic Finance Knowledge