Experience

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  Arisaig and number 16

  Jan 2004 - Sept 2004

  Kitchen porter and commis de cuisine

  ● Developed team working experience in a high pressure environment.

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  Ibm

  Oct 2004 - Nov 2005

  Technical support specialist

  ● Level2 escalation team (management of technical escalations).● Multivendor team / Out of Hours team.● Customer complaints escalation team.

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  Bloomberg

  Jan 2006 - May 2007

  Team leader - bilingual technical support

  ● Team Leader of 9 Technical specialists.● International Technical Support for Bloomberg software and network.● Escalated technical account manager for Major accounts.● Management of internal technical documentation and training updates, for the technical support department.

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  Gl trade

  Jun 2007 - Dec 2009

  International trainer

  Managed international training requests and calendar.● Single company trainer, 700 people trained over 15 countries.● Covered the full Global Trading training program (7 certification programs / 19 days of training).Travelled extensively internationally in order to restore customer trust in Training Services.

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  Sungard global trading

  Jan 2010 - Sept 2012

  Training services manager

  2011: Manager of Global Trading Training Program and 24 International Relay Trainers.● Created 10 E-learning Modules.● created and deployed 2 New training references.Deployed a new Training Model to a second Company segment.● Design and implement a Certification Program for Post Trade Derivatives .● Set up and manage a New training team in this second segment.Change Management : service desk process definition and induction plan, hosted services procedures. 2010: Designed and deployed the company decentralisation Training Program.● Creation of an international relay trainer system and its Trainer specialist training program.● Creation and maintenance of Virtual technical training platforms (accessible by all international relay trainers).Managed the international training program. Show less

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  Kerensen consulting

  Sept 2012 - Sept 2014

  Manager - change management

  Manage the change management practice, in a consulting firm specialized in Salesforce CRM implementation. • Manager:Updated the Change management Methodology liaising directly with the company founders and partners.Manage accountability for the training strategy and implementation (2013: 263 Training Days – 2350 users trained – 15 consultants) • Pre-sales:Updated the pre-sales change management offer (Request For Proposal answer, Quote file system), liaising directly with the pre-sales and sales directors.Work closely with business managers to provide change management and training answers to RFP, and associated sales presentations• Senior Consultant:Defined, created, validated and deployed customized training For Sales, Marketing, Customer services and Human resources in the following sectors: CPG, Retail, Automotive, Energy, Luxury goods, Finance Show less

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  Fis

  Sept 2014 - Nov 2016

  International project manager

  Single Customer point of contact for trading software implementation (Brokers, Hedge Funds and Stock Exchanges)Implementation Manager across 11 internal department (Network Operation Center, hosted services, product manager, Developer, etc.)Standard Project involves implementation of:• Multi market implementation• Front office trading software• Order management software for sales / trader Order lifecycle control• Risk management implementation• Smart Order Routing for calculated execution venue• Middle and Back office interface Show less

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  Moët hennessy

  Nov 2016 - now

  Salesforce WorldWide deploymentMoët Hennessy, No. 1 worldwide in Luxury Wine & Spirits, owns prestigious brands such as Moët & Chandon, Dom Pérignon, Hennessy, Glenmorangie, Ruinart and Veuve Clicquot. As a part of LVMH, luxury sector leader, Moët Hennessy is recognized for the quality of its products, its constant research of excellence and innovation. Moët Hennessy realizes more than 90% of its sales turnover in the export and embodies the French Art de vivre.

  • Sales digitalization director

    May 2023 - now

  • Head of B2B platform

    Jan 2020 - May 2023

  • International Salesforce Project Manager

    Nov 2016 - Jan 2020