Jeff P.

Experience

• 

  Celebrity Cruises, Inc.

  Jan 2004 - Jan 2015

  Oversees and leads all Front Desk operations and 20+ staff. In charge of the Captain's Club Loyalty program. Leading of all concierge services, international services, PBX, bell attendants, event coordinators and documentation officers. Chief resolution officer for all guests service failures resolving all issues with the highest level of hospitality and professionalism. Supervised and organized all check in and out procedures and the entire disembarkation and turnaround day procedure. Conducted regular performance appraisals, interviews for new staff and gave constant feedback and coaching to new hires or as needed. Show less In charge of all onboard entertainment. Direct reports included the entire entertainment team and department heads such as the Production Manager, AV Manager, Bandmaster, Youth Program Manager, Activity Manager, Broadcast Manager, ITV Manager and Dance Captain.Acted as the face and host of the ship. Emcee and hosted at all events, parties and shows.Worked closely with the Marketing Manager and F&B Manager to maximize revenue and guests enjoyment through proper scheduling of events, musicians and ensuring the proper atmosphere and ambiance in all guest areas.Planned all entertainment to maximize guests enjoyment according to the guests demographics. Show less

  • Guest Relations Manager

    Jan 2009 - Jan 2015

  • Cruise Director

    Aug 2005 - Jan 2009

  • Assistant Cruise Director

    Jan 2004 - Aug 2005
• 

  Pan Pacific Vancouver

  Sept 2014 - Sept 2015

  Pacific Club Lounge Manager

  Manages all operations of the VIP Club Floors and Lounge. This includes all F&B operations, breakfast service, bar service, concierge services, all special requests, arrival and departure and VIP operations. Managing all celebrity and VIP concerns on the top 2 club floors of the hotel. Effectively leads, coaches and motivates the desk/lounge agents, and F&B staff in the lounge.

• 

  Regent Seven Seas Cruises

  Sept 2015 - now

  Committed to the Company’s Core Values – flawless execution, dedication to family & community, spirit of entrepreneurship, financial excellence and environmental stewardship.Assume personal responsibility for safety and NCLH’s impact upon the environment.Ensures smooth and accurate onboard financial operations;Manages onboard revenue’s in accordance with prescribed budgetary requirementsManages revenue outlets and concessions through department heads;Oversees and facilitates prompt processing of legal documents with port authorities and government agencies;Supervises and audits the onboard payroll, revenue ATMs all and cash systems;Assists the General Manager in the daily operation of the hotel, and acts as General Manager in his/her absence, and deputizes the role in the daily operation;Implements and maintains guidelines and procedures set out by RSSC. Show less Ultimately Responsible for all operations within the Crew Office. Supervise, train and guide Second Purser Crew and Crew Administrator. Audit Crew Administrator and Second Purser Crew floats. Responsible for ships clearance for all crew related matters. Arranges visas with port agents for crew sign offs. Attends ship's clearance taking care of all crew related issues with agents and authorities. Arranges transportation and hotel for sign off crew members with port agent.Crew departure tasks-sending and distribution of crew manifests & movement. Sign on/off crew members.Ensure all Sign on/off procedures are completed correctly. Schedule and lead the sign off briefing.Escort crew through the terminal in US ports.Assist crew with payroll queries during crew office hours. Safekeeping of all crew passports and Seaman’s books. Crew Cabin Assignments. Uniform requisitions for replacement uniforms and ensure all parameters are met etc. Ultimately responsible for the Entire Payroll process. Activate and close crew payroll contracts in MXP. Review expense Reports prepared by Second Purser Crew prior to requesting Chief Purser signature. Verify US taxes have been deducted for all US residents on payroll by comparing to MXP tax reports. Double check Crew sign off dates to payroll ending dates and ensure the sign off pay calculation is correct. All bank wires – set up, approval and balancing mid and eom reports in MXP. All Administration in Travel Ex website for mid month wires.Run & Balance all Mid and EOM reports. Check the balance of Payroll Journal Entry to Additions & Deductions. Balance cash advance to actual cash after sign offs, Mid and EOM cash advances.Prepare EOM payroll package and obtain Chief Purser signature. Ensure all payroll packages are retained / destroyed in accordance with the retention policy. Train and support Second Purser Crew and Crew Administrator Show less

  • General Manager

    Sept 2024 - now

  • Chief Purser

    Oct 2023 - Oct 2024

  • Crew Purser

    Jul 2022 - Nov 2023

  • Second Purser Pax

    Apr 2022 - Jun 2022

  • Executive Concierge

    Sept 2015 - Apr 2022