Experience

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  Tech mahindra

  Aug 2013 - Aug 2018

  Information technology executive

  • Attending to all Desktop Related Hardware / Software • Assist in troubleshooting of various Application failures• Attend to Network /LAN connectivity issues• OS and Software installation & troubleshooting• Support in Microsoft application and CCT tools• Antivirus installation and updating of AV signatures• Escalating accordingly to the concerned department if out of scope• Complete support for the server hardware• Complete support for the Cisco hardware/software and Avaya hardware, software and Applications• Complete support for all the desktop, new devices and printers• Complete support for the Networking Cable• Monitoring Status on UPS/Stabilizer • Network Monitoring.• Troubleshooting and resolve hardware, software and connectivity problems. Show less

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  Ison xperiences ltd - leading global cx management company

  Apr 2019 - now

  Information technology executive

  Information Technology /support engineer staff; rendering support to Airtel NG, MTN, SPECTRANET, MKOPA and SUNKING call center agents in installation and maintenance of desktop computing systems; troubleshooting and resolving application issues, escalating application downtime to vendors and providing support to enhance quick resolution, Administering and deployment of Microsoft server 2008 and 2012, monitoring and evaluation of data and voice network infrastructure; switches, routers, firewall and cisco I.P desk phone. I am a trained Cisco Network administrator; who procure a distinction certificate in IT Essential / C.C.N.A v7/Cyber Security/Mobile Fundamental, NGD LINUX and Artificial Intelligence from CISCO NETWORK.I have been a good team player at where had previously worked and presently work, a solution minded person and go-getter. I believe my matchless skill of team motivation and in born enthusiasm for research will be productively utilized at your organization. I strongly believe i will be a valuable asset to this great organization, and my stint experience would be maximized while on the job, contributing my best to achieve results beyond target. Show less