Experience

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  Agilent technologies

  May 2005 - May 2008

  Business support specialist

  As a lead for a team, responsible to provide management support for functional application software and business processes, including handling Engineering Change Request/Engineering Change Order (ECR/ECO) and Item Setup Processes within MatrixOne and Oracle systems. Evaluates business processes and generates recommendation analysis reports based on extracted and synthesized business and systems data. Review incoming and outgoing work to ensure compliance with data standards and business requirements, and manages projects aimed at improving data accuracy. Provide support for maintaining the Enterprise Data Dictionary, and actively contribute to improvement activities in order to facilitate a seamless flow of ECM (Enterprise Change Management) processes. Show less

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  Om group

  May 2008 - Jul 2013

  Lims administrator

  Plan, support and execute the development of the Laboratory Information Management System (LIMS) in accordance with user’s requirements. Facilitate the integration of LIMS with other company-wide systems, such as SAP, barcode software, and Applied Stats (SPC data). Provide technical support, training, and documentation to assist LIMS users effectively.Accountable for network and server administration too, ensure the smooth day-to-day operations and maintenance of the network across all operating sites, and daily server backup. Support and manage other IT systems and applications, including Applied Stats, Q-Pulse, ChemWatch, RFID, BES server and Email Active Directory. Extract and interrogate information from databases to uncover valuable data trends. Show less

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  Teknor apex company

  Jul 2013 - now

  Senior system support analyst (applications)

  Provide user support and troubleshooting for application system issues. Collaborate with respective process owners in various stages of software application development, including planning, analysis, design and maintenance. Implement IT projects and solutions, such as ERP system, Cognos, and Workflow upgrades. Educate and lead users in testing and adoption of new applications and enhancements. Create and run special reports that generate important information for users. Take lead in the Item Add function to ensure a high level of data integrity is maintained and SLA is met. Show less