Experience

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  Comcast

  Aug 2008 - May 2016

  Comm tech lvl. 4

  • Successfully installed / serviced Business PRI Trunk Services, Business Voice Edge services over coax and Metro E technology.• Installed and removed old and outdated CATV systems, including pulling wire, device termination and mounting back boxes. Activating Phone, Cable TV, High-speed Internet accounts. Carefully explained all aspects of running the cable system to customers. Activating services to the Demarc. • Troubleshoot various network issues, affect solutions, and collaborate with customers and outside vendors to resolve complex problems• Knowledge of the National Electrical Code (NEC), the National Electrical Safety Code (NESC), the Occupational Safety and Health Act (OSHA) various state and local codes. Show less

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  City of miami springs

  May 2016 - Oct 2017

  Assistant manager it

  - Installed, configured, and maintained various Windows Servers (Exchange, SQL, File servers)- Recommended information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements- Worked with the IT Director on information technology projects from beginning to end, submitting proposals, and recommend subsequent budget, scope and implementation.- Coordinated with third-party vendors in refeence to pending installs, services calls, etc.- Provided in-person IT support to troubleshoot and address software, hardware and network configuration issues within City Hall. - Performed basic configuration setup and troubleshooting of desktop computers, mobile devices, and other IT peripherals.- Maintained desktop security measures, including configuring anti-malware measures, data backup, encryption protection, software updates and reporting observed threats and vulnerabilities.- Helped establish service desk procedures and practices to effectively resolve or escalate issues and document troubleshooting and resolutions in ticketing system/knowledge base. Show less

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  Miami springs police dept.

  Oct 2017 - Feb 2020

  Network administrator

  • Maintained high level performance of network infrastructure through routine monitoring, maintenance and troubleshooting. Hardware includes switches, routers, ASA firewalls, wireless LAN controllers, access points, and Network Access Controllers. • Implemented, maintained and recommended improvements to network configurations of firewalls, VPN, and other network security devices. • Established network specifications by conferring with the IT Director; FDLE, analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.• Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.• Installed and maintained various servers, routers (Server 2012+ SQL Server 2016, Exchange 2016)• Installed / maintained FDLE-CJIS Compliant critical communications systems (Computer-aided Dispatch, P25 Radio Systems, License-Plate Reader systems, Mobile Dispatch)• Evaluated and recommended new hardware and software purchases to enhance network and security operations. • Developed and maintained concise network documentation, inventory and diagrams. Worked with other municipality IT teams, vendors, and clients to assist with projects & initiatives, device maintenance, troubleshooting and support issues. Show less

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  Nextera energy resources

  Feb 2020 - Dec 2020

  Network compliance engineer
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  General dynamics information technology

  Dec 2020 - now

  Network administrator advisor