Experience

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  Wipro ltd

  Jul 2007 - Sept 2013

  Group leader

  We were a team of 35 engineers with expertise in Microsoft Exchange Server (CAS)•People and Performance Management•Product support boundary planning and expectation setting•Ensure process compliance & drive quality•Risk planning & mitigation•Monitor ticket phases •Reducing gaps with other vendor teams•Monitor the TechLead KRAs.•Handling weekly business review and other conference calls.•Workforce roster management•IT SPOC for the process site

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  Scancafe, inc

  May 2014 - Mar 2016

  Operations manager

  I was working as a Site Head for ScanCafe, Bhutan. I overlooked Operations for the site with a strength of 538 employees. I was also heading the Design Services Team of ScanCafe across sites.Responsibilities:•Meeting key partners interested or existing in Business •Working on new product / Improving current product in liaison with development and designing team•Structuring Business Processes and Company Policies or Processes•Monthly Budget forecast of the site for OPEX & CAPEX•Strategize/Forecast volume orders in liaison with partners and stakeholders•Workforce Management Planning.•Transition management•Ensure partner commitments are delivered as per time and quality standard as set in SOW•Over heading key site accounts Operations, HR, Administration, Accounts and IT.•Monthly Payroll and Yearly Appraisal.•Maintaining site IT Infrastructure to ensure minimal/zero downtime.•Site Risk Management Planning •Vendor management •Continuous visit to Govt. Ministries to streamline and structure facilities for employees/company•People development, accountable for development of managers, hiring readiness at all levels, manage and maintain high levels of employee satisfaction•Drive strategic initiatives to drive cost reduction within the account, minimizing cost factors through efficiency gains. Show less

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  Bt - global services

  Jul 2016 - Dec 2021

  Project manager

  Project Management Network infrastructure setupTelecommunication networkIT Solutions and ServicesTransition & Transformation

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  Hcl technologies

  Dec 2021 - now

  Project manager

  Solution Reliability Engineering Technology Infrastructure ServicesTechnical Project Program Management