Experience

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  True touch

  Sept 2012 - Dec 2016

  Registered massage therapist
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  Tool shed brewing company

  Feb 2016 - Jul 2018

  Sales representative

  Maintained current accounts through site visits to merchandise, check on product, interact with employees, and build relationships. Garnered prospective accounts through cold calling and sampling of products. Traveled through my territory to procure, manage, cultivate, and maintain the brand. Entered all communication and planned follow-ups into CRM.Set up consumer tastings at different accounts to further brand awareness. Managed, trained, and scheduled brand ambassadors to do tastings and help at events throughout the year. Show less

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  Yelp

  Apr 2016 - Apr 2019

  Community coordinator

  Helped to set up and execute community events with my community manager. Discussed Yelp and its many advantages with individuals and companies. Helped people to navigate the app and website. Maintained an online presence on Yelp by sharing events, creating reviews, complimenting other users, and uploading photos.Maintained an inventory of swag and delegated items for events.

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  Cbi health group

  Jun 2016 - Jun 2019

  Rmt/ administrative assistant
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  Hybrid brand management

  Jul 2018 - Jul 2019

  Northern alberta sales representative

  Managed a portfolio of accessories and licensed producer products.Planned a call cycle to push distribution gains in my assigned territory. . Developed relationships with store owners and managers to garner new sales. Arranged pop-ups and staff education sessions to further brand recognition. Entered all communication and planned follow-ups into CRM.Maintained my expenses and budget per month in regards to planned events. Planned and organized my own education ie. Leafly and Cannareps. Show less

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  Eligeo business solutions

  Jul 2019 - Apr 2022

  Responsible for end to end customer adoption of partner software and website solutions; Including project initiation, documentation, configuration, onboarding, training and project closure. Fully responsible for client satisfaction throughout the implementation process.Instituted Agile Scrum methodology within the service delivery team.Manage and schedule capacity planning based on forecasted sales and current/future productivity rates.Partner with Product Development to assess project scope and gather requirements to outline and manage a product development roadmap Show less -Perform cost-benefit and needs analysis of existing/potential customers to meet their needs-Establish, develop and maintain positive business and customer relationships-Reach out to customer leads through cold calling-Expedite the resolution of customer problems and complaints to maximise satisfaction-Achieve agreed upon sales targets and outcomes within schedule-Coordinate sales effort with team members and other departments-Continuously update internal CRM to track all leads and accounts-Keep abreast of best practices and promotional trends-Continuously improve through feedback Show less

  • Implementation Manager

    Dec 2019 - Apr 2022

  • Inside Sales Representative

    Jul 2019 - Dec 2019
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  Judo

  Apr 2022 - now

  -Working in a pod-service model, collaborate closely with the Customer Success Manager and Designer in your pod to improve customer health by driving platform adoption.-Solve product-related support questions for enterprise clients via email, Slack, and occasional Zoom meetings.-Work with data sources / APIs, and low/no-code tools to build complex Judo experiences for prospects and customers.-Lead our live onboarding and upskilling training sessions with new and existing customers.-Support the ongoing development of our Learning Centre by creating/enhancing learning resources, take-home challenges and building new use cases for our template library.-Use Zendesk to manage technical and design support tickets from customers, partners and internal stakeholders-Complete UAT testing for app integrations and updates. Show less

  • Product Specialist

    Apr 2022 - now

  • Product Specialist

    Apr 2022 - now