Experience

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  Thomas cook

  Feb 2008 - Jul 2011

  Travel counselor

  • Plan and sell transportations, accommodations, insurance and other travel services.• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travellers.• Book transportation, make hotel reservations and collect payment/fees.• Use promotional techniques and prepare promotional materials to sell itinerary tour packages. Deal with occurring travel problems, complaints or refunds. • Attend travel seminars to remain updated with tourism trends. Enter data into our software and maintain client files .• Network with tour operators Maintain statistical and financial records. Meet profit and sales targets Show less

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  Olympic travels and tours

  Aug 2011 - Sept 2015

  Senior ticketing and reservation executive

  • Fluency in Amadeus and Galileo Reservation Systems.• Improve processes and working practices around ticketing and reservations working closely with Customer Care and Customer Contact Centre as required. • Ensure the agreed timetable and fare processes are correctly applied and delivered on time into both the current system and future ticketing and timetable systems/back offices.• Ensure Governance structure supporting Ticketing and Reservations are complied with. Provide support and input for key organisations documents such as fares manual.• In conjunction with Head of Ticketing & Reservations transform streamlined ticketing strategies, policies and business rules. Show less

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  Excite tourism llc

  Sept 2015 - Nov 2018

  Senior travel consultant

  • Scheduled trips and prepared travel itineraries for clients.• Established and maintained solid client relationships.• Processed invoices and ensured prompt handling of client payments.• Handling Dubai inbound Tour inquiries.• Dealt with booking and Air Ticketing issues as necessary.• Addressed phone and email inquiries.• Designing new products to boost the business using email marketing tools.• Managed the CRM to have a smooth follow up and achieve targets• Handling Outbound Holiday inquiries.• Dealt with International Visas (UK, Schengen etc..) inquiries.• Maintained Social Media Accounts/Campaigns and Google Campaigns for Marketing. Show less

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  Safarex.com

  Nov 2018 - Oct 2019

  Senior business travel consultant

  • Scheduled trips and prepared travel itineraries for clients.• Established and maintained solid client relationships.• Sound Knowledge in UAE market for Inbound and outbound.• Handling Customer inquiries for drive the best experience.• Processed invoices and ensured prompt handling of client payments.• Handling Dubai inbound Tour inquiries and packages.• Handled corporate accounts for Flight, Hotels and ground Transportation(Clients such as SKMC- Ajman, Jindal Films(Jindal Group).etc...• Dealt with booking and Air Ticketing issues as necessary.• Addressed phone and email inquiries.• Fluency in Sabre,Amadeus and Galileo GDS.• Booking hotels through portals Bedsonline(Hotelbeds), TBO and GTA Etc• Designing new products to boost the business using email marketing tools(Mail Chimp, Constant contact).• Managed the CRM(Zoho, Salesforce)to have a smooth follow up and achieve targets• Well wised in Outbound and inbound Packages.• Knowledge in Wordpress theme building for website landing pages.• Dealt with International Visas for Tourism & Business (UK, Schengen etc..) inquiries.• Maintained Social Media Accounts/Campaigns and Google Campaigns for Marketing. Show less

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  Sky line travel, tourism & shipping llc

  Oct 2019 - Apr 2023

  • Leisure Travel Consultant

    Sept 2020 - Apr 2023

  • Leisure Travel Consultant

    Oct 2019 - Sept 2020
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  Dnata travel group

  Apr 2023 - now

  Travel consultant

  Leisure - Retail Travel