Experience

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  Assumption university of thailand

  Jun 1992 - Jan 1993

  University lecturer, school of business
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  Unsw australia

  Jan 1994 - Jan 1995

  Part time tutor & lab instructor
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  Cancer council nsw

  Oct 1995 - Aug 1998

  It support specialist
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  Ibm

  Jan 2000 - Jan 2021

  Leading over 700 + employees in 5 Delivery Centres Across Australia,New Zealand, China, India and Malaysia to support of 39 Clients from Financial Companies, to Airlines, Government, Federal and Educational Institutions- Accelerate Automation, led the process to ensure that IBM are getting 100% out of all automation solution- Drive productivity and utilzation by 25% through adoption of "real" best practices and standardization, example implementing Agile Acceleration- Reduced cost/expenses while improving services- Ensuring Compliance cadences and Audit readiness- Vendor spend and displacement programs- Encourage Redhat Learning and Certifications on the journey to Cloud- Driving Service Improvement ProgramsKey skills include-ITIL Certified-Program Management-IBM Professional Service Integration Leader-IBM Professions Champion-Agile Practitioner Show less

  • A/NZ D&IO Hybrid Distributed Services Leader

    Aug 2019 - Jan 2021

  • Senior Service Integration Leader

    Mar 2014 - Aug 2019

  • Manager BAU and Projects

    Sept 2007 - Mar 2014

  • Team Leader

    Jan 2005 - Sept 2007

  • Intel Server Support

    Jan 2000 - Jan 2006
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  Aim21

  Jan 2021 - Sept 2021

  Director managed services

  Driving solutions specializing in AI, Cloud, Digital Marketing and Security with strategic partnerships to deliver the optimum outcome for clients. Helping organizations transform and leverage AI powered unique solutions and End to End Management of Cloud Services

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  Lab3

  Sept 2021 - Jul 2024

  Senior cloud services manager

  Senior Cloud Services ManagerClient Account ManagementCloud, Security, Modern Workplace and Security• Main interface between the Client and LAB3• Responsible for overall Service Delivery, performance, profitability oversight and opportunity development for my clients• Driving Automation to reduce Security Response time, visibility into Emerging Threats• Driving effective Threat Hunting and Validation• Making sure our outcomes align with the Clients’ contractual services and deliverable• Driving Cloud Migrations• Ensuring that outcomes are managed within allocated budgets and that financial forecasts are up to date • Driving automation to improve quality and reduce costs and driving continuous improvement • Ensuring that our IT services are aligned to the clients IT strategies and Business growth• Running Governance calls with relevant stakeholders• Provide leadership and direction to Delivery Teams• Managing Financials and making sure we have the right skills and Resourcing to support our clients• Establish and refine delivery processes, drive, and manage Service Level performance • Review, communicate and manage Risks and issues relating to Client Services • Drive and manage operational outcomes including compliance of Backups, Patching, Security and Cost Optimization • Continuous review of Client actions and escalation where timely responses and completion is not being achieved • Identify and orchestrate new opportunities, from concept to delivery in Data, Modern Workplace, Security & Cloud infrastructure.• Management, development, and documentation of process and procedures for operational management Show less

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  Omnisystems network solutions pty ltd

  Jul 2024 - now

  Technology consultant

  Provide strategic IT consulting for large-scale projects, focusing on network solutions, infrastructure optimization, and cloud migrations.Collaborate with clients to design and implement technology solutions aligned with business objectives.Conduct detailed analysis and evaluation of client systems to identify opportunities for improvement and automation.Manage the implementation of security solutions, ensuring compliance with best practices and regulatory requirements.Lead a cross-functional team of engineers to deliver projects within deadlines and budget constraints.Drive service level improvements and implement ITIL-based service management processes to streamline operations.Oversee vendor relationships and procurement to ensure high-quality service delivery.Deliver regular governance updates to clients and internal stakeholders, ensuring transparency in project progress. Show less