Experience

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  New milford spirit shoppe

  Aug 2007 - Aug 2010

  Office manager/clerk

  • Interviewed and recruited qualified personnel and made key staffing decisions that align with company policies.• Supervised, trained, coached, and managed five employees to achieve performance objectives• Communicated and implemented company operational guidelines, standards, and policies to the support team • Supervised and managed back counter operations, including shipping and receiving, ordering, and inventory control• Maintained inventory, including count verification, reordering, and organization• Promoted sales of products and services• Coordinated various aspects of fundraising and community visibility events, soliciting donations, negotiating vendor contracts and securing entertainment.• Efficiently performed daily activities such as cash reconciliations, store opening, and closing procedures• Assisted customers in selecting merchandise, answering questions, and quickly resolving concerns Show less

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  Century 21 home services, scalzo group

  May 2009 - Jun 2015

  Real estate agent/relocation consultant

  • Established, developed and maintained a database and business relationships with current and prospective customers in my territory/market segment.• Provided advice and information for relocation clients on various aspects of the local real estate market.• Liaised with landlords, real estate agents, and other professionals to ensure a smooth relocation process.• Prepared market analysis statistics, bid presentations for buyers & sellers, researched listings, and set up title searches and home inspections.• Promoted sales through advertising; worked with multiple websites to promote seller's home, hosted open house events, and participated in the Multiple Listing Service.• Established a positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions.• Negotiated contracts with agents representing buyers and sellers.• Educated sellers and buyers concerning legal disclosures.• Facilitated the closing process on behalf of the clients and ensured that all parts of the contracts were met prior to closing. • Utilized time management and organizational skills by balancing multiple clients and issues simultaneously. Show less

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  Century 21 home services scalzo

  Apr 2011 - Jun 2015

  Director of training

  Provide training to agents and staff for current technology and real estate practices. Attend conferences to receive additional training. Mentor new agents.

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  William raveis real estate

  Jun 2015 - Apr 2018

  Residential realtor

  • Established, developed and maintained a database and business relationships with current and prospective customers in my territory/market segment.• Prepared market analysis statistics, bid presentations for buyers & sellers, researched listings, and set up title searches and home inspections.• Promoted sales through advertising; worked with multiple websites to promote seller's home, hosted open house events, and participated in the Multiple Listing Service.• Established a positive flow of communication with agents, clients, attorneys, and all personnel involved in closing transactions.• Negotiated contracts with agents representing buyers and sellers.• Educated sellers and buyers concerning legal disclosures.• Facilitated the closing process on behalf of the clients and ensured that all parts of the contracts were met prior to closing. • Utilized time management and organizational skills by balancing multiple clients and issues simultaneously. Show less

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  William raveis real estate, inc

  Jun 2016 - Mar 2018

  Raveis technology specialist

  • Effectively presented new software and mechanical technology advancements to 30+ sales agents by utilizing scripted and improvised interactive presentations, PowerPoint, and hands on learning.• Provided education, training support, and development plans to agents to meet organizational goals and objectives.• Maintained and submitted training records to document presentation sessions.

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  Century 21®

  Apr 2018 - Jan 2023

  Business consultant/customer success manager

  •Forged and curated strategic alliances with franchise owners by taking the time to understand them and their objectives. Delivered the tools and training to realize their objectives in the most efficient, effective manner.•Maximized the realization of company financial objectives while mitigating risk by successfully negotiating contract terms and conditions with franchisees for renewal.•Delivered training programs customized for franchisees. Aided owners and agents in the implementation of systems built for their success. Conducted strategic follow-up to ensure success.•Worked with franchisees to develop winning strategies for short and long-term goals.•Developed viable plans for the achievement of short and long-term goals and provided in-depth plans for plan execution.•Created course content and plans that balanced the needs and wants of owners, managers, support staff, and agents to achieve individual and collective objectives. •Charted revenue and expense forecasts reflecting current business plans, strategies, and market conditions. Interfaced with senior leadership and all levels of management to deliver comprehensive reports.•Utilized my analytical skills to prepare variance analyses and accompanying narratives of monthly business reporting metrics and presented my findings to senior leadership.•Advised management, leadership teams, and franchisees regarding the current and projected market and industry trends and proposed adjustments to their operations and training strategies accordingly.•Consistently met and exceeded goals and previous results for delivering the highest client satisfaction (CSAT) scores.•Directly and indirectly, delivered means to increase customer engagement, driving repeat and referral business.•As a trustworthy and reliable ally in business, my colleagues, customers, and affiliate service providers recognized me and my value as a trusted advisor. Show less

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  Re/max

  Jul 2023 - now

  Franchise development consultant