Experience

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  Hotel ramada plaza herradura

  Jan 2004 - Mar 2005

  Human resources assistant

  • Responsible for overseeing the accurate preparation and processing of the payroll.• Recruited and interviewed applicants to identify and summarize relevant experience to fill out open positions• Supported the employees on legal matters, compensation and benefits• Experience on employee data management, employee letters, new hires and terminations.• Assistance and follow-up on company policies and procedures.

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  Muebles de buenos aires

  Jul 2005 - Jan 2005

  Production assistant

  • Customer service and sales representative.• Production and logistics coordinator.• Company activities planner.• Business process analyst.

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  Hewlett-packard

  Feb 2006 - Nov 2012

  • Focal Point Review (HP Yearly Evaluation Process) project lead for Costa Rica. I managed the local team in charge of thisworldwide project.• During the transition process of our department, I was in charge of negotiations and training of the teams that took over the work.• Excellent communication skills with internal and external clients.• Expert in providing HR support to management, staff and guiding clients in human resources policies and procedures.• Extensive knowledge of legal matters, compensation, benefits and external processes for all Latin-American countries includingBrazil.• I played the role of SME for any specific questions from the HR Generalists and coworkers.• Administration of the HR policies, procedures and programs throughout the Latin-American region.• Experience with all aspects of employee data management, employee letters, new hires, terminations and international transfers.• Experience in pre screening, resumes analysis and interviews.• Job Specific Software and applications: Microsoft Office, PeopleSoft, Taleo, Managers Information Gateway, Bluebook, SAP, BOSS reporting, SR-Dash User Interface and other HR tools. Mostrar menos

  • HR Coordinator

    Feb 2010 - Nov 2012

  • Customer Service Representative

    Feb 2006 - Feb 2010
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  Search technologies latam s.a.

  May 2013 - Jan 2014

  Hr coordinator

  • Responsable for providing HR support to management and Staffing in human resources policies and procedures.• Supported the employees on legal matters, employee letters, compensación and benefits.• Recruitment process handling.• People management.

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  Citi

  Feb 2014 - Jan 2015

  Glms bp & a intermediate analyst

  • Worked with existing Global Learning Management System team to identify, document and build solutions that meet the needs of the Learning Management System Application.• Played a contributing role in owning the full Software Development Life Cycle process from specifying requirements, through ownership of product testing, to delibere of end product to end users for our Learning Management System.• Developed and maintain strategic relationships with the senior Human Resources, Technology and Business Managers across Citi.• Supported company re-engineering efforts, providing thought leadership and subject matter expertise on Learning Management Systems topics.• Integrated subject matter and industry expertise within area of specialization.• Ensured the completion of the full end-to-end process. Mostrar menos

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  World vision

  Feb 2015 - Nov 2016

  Hr analyst

  • Supported the Global Center HR Manager and Global Center HR Operations team in executing required responsibilities for the successful running of HR database and any other databases under the management of the GC HR Operations Team.• Responsible for system analysis, troubleshooting, problem solving and process improvement.• Tier 2 escalation contact for problem solving and issue resolution.• Ensured that all global system process responsibilities that emanate from HR partners’ requests are executed according to standard practices.• Responsible for carrying out global transfers, organizational restructures, employee data maintenance, separations, new hires, etc.• Experience as internal auditor to ensure data integrity and correction.• Expert in HR data reporting and analysis.• In charge for end-user support and training for all companies supported by the Global Center HR Team. Mostrar menos

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  Smith & nephew

  Jan 2016 - now

  • Responsible for managing all the activities for assigned programs in the health and welfare, wellness, retirement, and/or wealth accumulation areas for US.• Tasks include assisting with the management of vendor performance and customer service, managing and analyzing data to make improvements in the processes and components of benefits, ensuring compliance of benefit programs, managing the flow of data from Workday to the vendors, ADP and back.• Complete projects such as user acceptance testing for annual benefits enrollment.• Leads bi-annual ESPP enrollment and bi-annual period end stock purchase reconciliation and the EXDC annual enrollment with Fidelity.• Assists with the preparation of education materials and assists with educating Managers, HR and HR Services on changes ahead of annual enrollment.• Manages all PSW reports, errors and corrections for all Fidelity plans.• Manages various compliance activities and programs as assigned including but not limited to Equifax system, 5500’s, Non Discrimination Testing, 401k True up, and distribution of SARs.• Checks invoices for suitability and accuracy before sending to finance and ensures timely payment of all invoices. Mostrar menos • Support the corporate HR Services strategy into day-to day working by providing HR leadership, guidance and support to internal teams.• Support regional talent strategy including workforce planning to ensure organization readiness for future needs, including succession planning, leadership development plans, role capability assessments, retention actions, workstream leaders support for talent management.• Ensure that the region is set up effectively, with the focus on constant development of process, policy and calibration of service provision.• Execute a continuous improvement strategy.• Supports and delivers key metrics to drive standardization, efficiency and effective service.• Regional responsibility for the implementation of additional GBS HR work streams which provide additional services.• Management of the GBS HR Lead roles and regional team (+20 people).• Provide expert counsel for change initiatives and provide direction on internal communication of those changes.• Provide support on projects to include the planning, coordination, and management. Mostrar menos • Lead and support the Tier 1 Team.• Monitor and report Tier 1 KPIs.• Manage Tier 1 Escalations.• Performance management of team members• Generate data and metrics reports (turnover, monthly headcount)• Implementation and automation of metric reports• Business data analysis to identify areas of improvement• Generate employee communication as required.• Preparation of payroll processing where required.• Execute process migrations to Costa Rica.• Stabilization of process KPI‘s.• Partnership with global stakeholders across multiple organizations (Recruitment, HR Partners, Payroll, IT, Compensation) – U.S, Canada, Mexico, Brazil, Colombia, UK, Curacao, Puerto Rico.• Drive implementation and maintenance of process SOPs• Promote process improvements and increase of effectiveness of the team participating in various projects pointed out by management• Cooperating fully during internal and external audits Mostrar menos • COE Award 2017• Point of contact for all HR business inquiries, transactions and requests.• Enabled the capture, measurement and trend reporting of employee data and transactions.• Built and maintained information available to employees related to HR policies and procedures.• Expert in employee benefits.• Identified opportunities for continuous improvement.• Experience working in employee letters, new hires, HR approvals, terminations and international transfers/relocations. Mostrar menos

  • Sr. Benefits Specialist

    Feb 2021 - now

  • GBS HR Regional Manager (Acting role)

    May 2020 - Jan 2021

  • HR GBS Supervisor

    Jan 2018 - May 2020

  • GBS Employee Services Associate

    Jan 2016 - Jan 2017