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Simran Dev

Simran Dev

Process Associate

Followers of Simran Dev2000 followers
location of Simran DevGurugram, Haryana, India

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  • Timeline

  • About me

    Client Coordinator

  • Education

    • Delhi University

      2018 - 2021
      Bachelor of Commerce - BCom Accounting and Business/Management

    • Delhi University

      2021 - 2023
      Postgraduate Degree English Language and Literature, General 8

  • Experience

    • IGT Solutions

      Oct 2020 - Dec 2021
      Process Associate

      • Worked with KLM/Air France Airlines in backend process as Process Associate.• Dealt with different issues: Ticket refund, Customer satisfaction, Customer queries and Inflight services.• Provided support to new employees, Direct meetings with client regained product.

    • TaskUs

      Dec 2021 - Nov 2022
      Process Associate

      • Worked with Taskus in YETI backend process as Teammate.• Dealt with different issues: Shipping issues, lost Packages,Missing items, Order refund, Customer satisfaction, Customer queries.• Moved in advanced warranty process in Yeti.• Conducted weekly meetings, performed various ad-hocs, making SOP's and canned responses for the team.• Provided refreshers to the new employees.

    • Vaco Binary Semantics LLP

      Nov 2022 - Feb 2024
      Research Analyst

      Technical support to the international transit process.• Handle feed issues.• To conduct Quality checks of data provided by clients.• Upload that data on internal tools and make them live on Google Maps to help end users to get the transit related information easily.

    • ADVATIX - Advanced Supply Chain and Logistics

      Feb 2024 - now
      Client Coordinator

  • Licenses & Certifications