Nevaeh Hern

Experience

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  Metro Market

  Sept 2019 - now

  Cashier

  ● Processed customer transactions accurately and efficiently using a POS system● Handled cash, credit, and electronic payments with precision● Provided exceptional customer service by addressing inquiriesand resolving issues● Maintained a clean and organized checkout area

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  Kohl's

  Jun 2021 - Aug 2022

  Customer Service Associate

  ● Assisted customers with inquiries, product information, and purchase transactions● Resolved customer issues and concerns● Effectively managed a high volume of incoming phone calls● Processed returns, exchanges, and refunds following companypolicies

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  PwC

  Mar 2023 - May 2023

  Extern

  ● Conducted research and analysis to support non-profit consultingprojects● Collaborated with PwC consultants and Paragon One mentors to developstrategic recommendations for client organizations● Presented findings and recommendations to client stakeholders● Conducted peer testing for a career path discovery app to assess itseffectiveness and quantify Return on Investment (ROI)● Solicited feedback from colleagues to optimize user experience andenhance the app's overall impact on career decision-making Show less

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  Deloitte

  Jun 2023 - Jul 2023

  Discovery 1 Intern

  ●Conducted data analysis● Collaborated with cross-functional teams to gather and organize relevantinformation● Assisted in the preparation of reports and presentations within all ofDeloitte’s service lines for clients and internal stakeholders● Lead daily meetings in order to meet the daily agenda and requirementsset by our advisor