Experience

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  Omatek computers limited

  Sept 2013 - Jan 2014

  Production/service center staff
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  Do.ii designs limited

  Sept 2018 - Oct 2020

  It support officer

  Monitoring and Maintenance of IT Equipment, computer systems, laptops, printers, CCTV and Networks. - Active Directory Administration, including creating and Managing domains, security groups, access rights. - Procurement of IT device and equipment for the organisation.- First point of contact for any IT queries or technical issues. - Installing and updating software on staff’s computer system. - Troubleshooting and resolving hardware issues.- Assembling, Configuring and Upgrading computer systems.- Dealing with Network and internet connectivity issues.- Helping to manage Servers, switches, CCTV and Networks.- Setting up Emails for new users with correct credentials and Permissions. - CCTV routine maintenance. Show less

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  Play zone ikeja

  Nov 2018 - Sept 2019

  Computer games maintenance staff
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  Tek experts

  Oct 2020 - now

  Active Directory management; group policy creation and assignment; Microsoft Exchange management.Microsoft Partner/User Account AdministrationAccess Control System Administration &Management.Providing IT support to over 2000+ users utilizing Dynamics CRM ticketing application, remote desktop applications across Nigeria, USA, China, Vietnam, Rwanda, Costa Rica etc., and IT knowledgebase to handle incidents received through email and phone calls. Ensure all IT Global policies/standards and procedures are in place and document new standards/procedures which are particularly applied to my siteMaintain continuous lines of communication, keeping local teams, Client Directors and Global Business leaders informed of all critical issues.Monitoring, Maintaining, and Managing all servers, IPBX and network devices at the site to make sure they are running effectively.Managing Backup/Restore file sharing, SharePoint and database systems.Onboarding & Off boarding across all systems (AD/M365/Local Services)RBAC, Identity and Multi factor authentication administration (Azure AD, OAuth).Performing IMAC (installs, moves, add, changes) activities: hardware rollouts, refreshes, system imaging using SCCM, and other hardware/Software configuration-related activities on PCs, laptops, desk phones, VMs, printers, and smartphones.Administering Microsoft SCCM (System Center Configuration Center) including package/patch deployment.Monitors the daily operation of the company’s Backend Infrastructure both on premises and through cloud providers (e.g., AWS, Azure-Office365). Support the core networking, system administration and security team to set up, test, and troubleshoot, switches, routers, Aps, servers, networks, wireless controllers, and other peripheral devices.Facilitate and lead IT-related projects and manage IT inventory/assets. Show less Provide technical advise and solutions to floor engineers who interface with Microsoft consumers for the use of Windows Operating System and office 365 suite.Participate in customer dissatisfaction rating analysis in order to confirm areas for improvement, both for support engineers as well as product limitations.To present daily and weekly report to Microsoft Technical Advisors as required by the management.Provide technical hands-on training to new and existing support engineers for improvement plans and up-skilling support advocates. Show less provides technical support remotely for Windows OS and Microsoft office applications-providing windows OS and Microsoft 365 technical Support for Microsoft clients. - proving technical support And troubleshooting Network issues - Troubleshooting and resolving M365 applications issues - Virtual customer service support for office 365 applications - Download, installation and activation of Microsoft office products newly purchased by Microsoft clients - Setting up new emails on outlook for Microsoft clients with Correct credentials and Permissions. -Troubleshooting Outlook Application technical issue - Broard Knowledge of MS Windows activations and office applications activations. Show less

  • IT System Administrator

    Feb 2023 - now

  • Technical Lead (M365/Windows OS)

    Aug 2022 - Jan 2023

  • Technical Support Engineer (windows OS/ M365)

    Oct 2020 - Aug 2022