Ollie Phillips

Experience

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  British Telecommunication

  Nov 2006 - Oct 2007

  1st/2nd line support analyst

  * Using Windows based applications (server 2000, XP etc) to Log incidents on Assyst and ensure that they are resolved in an ISO Compliant environment.* Use Active directory and other First time resolutions to provide a second line support to over ten different contracts.* Proactively monitor over fifty different projects using programmes such as Nagios and Microsoft operations manager (MOM).* Provide twenty four hour support (including being on-call) to all of BT's projects.* Monitor the status of BT internal servers to ensure that the Citrix server always remained stable in order for my team to perform their duties.* Perform management duties such as: Holiday queries, Creating/updating the rota, monitoring PCA (Percentage of Calls answered).* Provide an escalation point for my team so that any incidents that they could not resolve could be resolved/escalated to the relevant team by myself.* Liaise with senior managers to ensure that up to date information was being passed to my team.* Train new and existing member of staff to ensure that my team stay current with the most up to date training. Show less

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  National Police improvements Agency

  Dec 2007 - Nov 2008

  Desktop Support

  * Providing desktop support to Police officers and Police staff.* Providing support both on site and visiting end user's homes/offices.* Apps & O/S used: Remedy, Win XP/Vista, Novelle, groupwise, Ms Exchange, Active Directory, Quest Active roles server, Ms Office 2003, BES.; Supporting users through remote assistance.* Installing hardware/software updates.* Troubleshooting problems relating to Dell laptops & desktops.* Installing/updating desk/lap tops.* Domain management: modifying Group policies etc.* Performing all second line duties as required. Show less

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  Deloitte

  Dec 2008 - Nov 2009

  TECHNICAL ANALYST

  * Providing 2nd and 3rd line IT Desktop / Server Support to UK sites (Leeds, Manchester, London) with a user base of over 2000.* Responding to faults raised by the service desk through HP Service Desk which included hardware and software.* Improving and rolling out updates and new builds.* Hardware: HP laptops / Mac OS 9, Desktops HP, Windows XP &Vista.* Providing an out of hours on call support function, supporting all server related faults (e.g:switch failures) Show less

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  Maples and Calder

  Jan 2010 - Nov 2012

  IT (VOIP)

  * Providing 3rd Line technical support for the Telephony infrastructure.* Installing, upgrading and maintaining the Mitel Controllers. (13 over 10 different site internationally)* Planning and implementing changes to the Mitel controllers.* Troubleshooting faults relating to all software and hardware including Microsoft Office 2003,2007,2010 Citrix Presentation Server, Windows XP, Vista, Windows 7, Active Directory, exchange 2003, Blackberry Enterprise, Mitel Communications.* Configuration and installation of new hardware, also updating existing hardware.* Installing / updating the printer estate. Show less

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  Squire Sanders

  Nov 2012 - Apr 2014

  Global Support
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  Saint Vincent De Paul Society

  May 2014 - Feb 2015

  Admin & IT Manager
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  Emmaus UK

  Feb 2015 - now

  Retail & Business Manager

  • To increase earned income from existing shops and to develop new businesses/services in keeping with strategic and operational plans.• Manage the efficient and effective day-to-day operation of all activities associated with sales, product, logistics, commercial facilities and customer serviceTo manage the Workshop Supervisor and Drivers and oversee the deployment of Companions across the business.• To ensure Companions are welcomed, supported, inducted and trained in jobs within the work place enabling them to contribute and that personal development is captured through work experience and coordinated with individual support• To collaborate with the Support Team on a daily basis to ensure Companions are working to the best of their ability in their work assignments• To be responsible for the management of the volunteers including training and supervision in accordance with policies and procedures to provide a significant and contributing resource to business activities• To ensure that business activities are delivering the agreed brand including customer service, merchandising and culture• To plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers• To develop and implement advertising and promotional strategy and activities• To explore, identify, develop and implement marketing and public relations material and activities to maximise awareness and generate profit • To develop and implement waste management schemes that maximise profit and minimise landfill• To ensure that all approved policies and procedures relating to Health & Safety are implemented within the business activities and business assets• To ensure that cover for the safe operation of the businesses is sufficient at all times. Show less

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  OPP Logistics

  Feb 2018 - now

  Director