Alissa R. Terrell, MBA, PMP

Experience

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  FedEx

  Dec 1997 - Jun 2002

  Sales Coordinator
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  FedEx

  Jun 2006 - Apr 2010

  Business Development Advisor
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  FedEx Services

  Jun 2006 - Apr 2018

  ❖ Managed the utilization of over 5K ticket allocations annually for customer events which included FedExCup, FedExRacing and the NFL. This included asset distribution, usage tracking, and ensuring the efficient utilization of assets across multiple events and venues. ❖ Effectively managed a $500K budget and $100K vendor relationship for a customer event. Accountable for asset management according to IRS regulations and conducting audit and compliance procedures to ensure adherence to regulatory guidelines. ❖ Successfully executed customer events while maintaining financial integrity. Show less

  • Solutions Advisor

    Apr 2010 - Apr 2018

  • Sr. Strategic Solutions Analyst, Customer Education & Application

    Jun 2006 - Apr 2010
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  Western Governors University

  Jan 2019 - Jun 2023

  ❖ Provided transformation project management for WGU’s largest strategic partners such as Amazon, Apple, Capital One, KFC Foundation, Papa John’s, T-Mobile and The American Dream Academy. The launch of these projects included a high level of collaboration, strategic thinking and effective project management skills. The management of multiple work streams involved developing and implementing plans to align educational offerings with specific needs and goals. ❖ Created and executed project plans for major initiative launches, such as Micro-Credentials, Flex Course Capped, and the Last Dollar In Consumption Models. The effective management of these complex projects contributed to the organizations growth and advancement in offering innovative educational opportunities.❖ Managed external partnership relationship by conducting monthly status meetings to discuss student progress updates and perform root cause analysis to address issues that impacted the students. Organized bi-monthly virtual campus visits for potential students to help promote engagement and recruitment. This strategy demonstrated my commitment to supporting student success and fostering a successful partnership. ❖ The Consumption Model Playbooks were developed to ensure clarity and consistency in implementation of the models within the organization. This comprehensive framework is used to effectively guide and inform decision-making processes. Each playbook outlines specific details on each model, learner journeys, pricing information and key results. Show less ❖ Established operating procedures, including best practices, document management, and service and support in organizational operations associated with launching non-degree offerings. ❖ Co-managed the team SharePoint site to facilitate effective communication and provide access to essential resources and documents. This enabled team members to enhanced collaboration, knowledge sharing and overall productivity within the organization.❖ Led operations to ensure function and alignment with overall business goals by managing resources, coordinating workflows, and fostering effective collaboration among different departments. ❖ Collaborated in cross-functional subcommittees to foster knowledge sharing, promote cross-departmental understanding, and enhanced communication and coordination across the organization. The contributions included assistance in driving decision-making, problem-solving, and the overall success of the initiatives. Show less ❖ Collaborated with the Leavitt School of Health to provide analysis to support data-driven decisions and improving student success. Responsibilities also included planning, organizing, monitoring and managing business intelligence reports that focused on data-driven initiatives to ensure their successful execution.❖ Managed project specifically focused on distribution of the Higher Education Emergency Relief Fund (HEERF) by developing project plans, coordinating with stakeholders, monitoring progress and ensuring compliance with relevant guidelines and regulations. Show less

  • Transformation Project Manager

    Apr 2023 - Jun 2023

  • Business Operations Manager

    May 2021 - Apr 2023

  • Senior Analyst

    Jan 2020 - May 2021

  • Capstone Evaluator, College of Business

    Jan 2019 - Jan 2020