Chifundo Mangame

Experience

• 

  Airtel Malawi Limited

  May 2014 - Oct 2014

  Customer Support Associate
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  UNICAF

  Jul 2016 - Jul 2019

  Communicating consistently and effectively with prospective students Converting as many applicants as possible to registered students through positive experience and application and implementation of innovative recruitment strategies. Recruiting students in various programs such as: Bachelor’s Degree, Master’s Degree and PhD programs from high schools, businesses and industries at large. Ask questions to understand customer (student) requirements and close sales Responding to queries from applicants (students) throughout the recruitment process. Consistent and effective handling of all assigned applicants (students)Enter and update customer information in the database Effective management of Customer Relationship Management system (CRM/SIS)Taking the applicant through the qualification process Handling grievances to preserve the company’s reputationReporting to Telesales Team Supervisor Show less

  • Telesales Supervisor (Team Leader)

    Jun 2017 - Jul 2019

  • Student Advisor (Telesales Admissions Adviser)

    Jul 2016 - May 2017
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  Unicaf University

  Jul 2016 - Jul 2019

  Responsible for managing a team of student advisers and ensuring their proper use of CRM/SIS. Analysing and finding solutions to problems affecting team performance. planning and organizing team motivation.

  • Tele-sales Team Leader (Supervisor)

    Jun 2017 - Jul 2019

  • Tele-sales Admissions Adviser (Student Adviser)

    Jul 2016 - May 2017
• 

  University of Hebron

  Jun 2020 - May 2023

  Responsibilities- Planning, preparing and facilitating excellent student learning experience.- Preparing, supervising, marking and grading assignments, mid-semester and end-of semester examinations.- Providing guidance and support to students in research proposal drafting, defending as well as in conducting research projects and dissertation defense.- Involved in university research and publication as part of establishing high quality research and knowledge exchange activities.- Executing any other duties as assigned by the Head of School. Show less Responsibilities- Planning, preparing and facilitating excellent student learning experience.- Preparing, supervising, marking and grading assignments, mid-semester and end-of semester examinations.- Providing guidance and support to students in research proposal drafting, defending as well as in conducting research projects and dissertation defense.- Involved in university research and publication as part of establishing high quality research and knowledge exchange activities.- Executing any other duties as assigned by the Head of School. Show less

  • Quality Assurance Manager

    Jun 2022 - May 2023

  • Lecturer in Business Administration

    May 2022 - May 2023

  • Lecturer in Business Administration

    Jun 2020 - May 2022
• 

  Zydas Civil Engineering and Building Contractors Limited

  Jan 2021 - Oct 2021

  Managing Director's Executive Assistant & Acting Accountant

  - Provided high-level administrative support to the Managing Director, ensuring smooth day-to-day operations.- Prepared financial reports and managed payroll, contributing to improved financial transparency and accuracy.- Implemented procedures to resolve invoicing issues and discrepancies, ensuring financial compliance.

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  USCA Limited

  Oct 2021 - May 2022

  Head of Administration and Human Resources

  - Supervised administrative staff and provided support to senior management, ensuring efficient office operations.- Established and updated administrative and HR policies, enhancing organizational efficiency and compliance.- Led recruitment efforts, resulting in the hiring of top talent and improved team performance.

• 

  Unicaf University

  Jun 2023 - now

  Lecturer in Business Administration

  - Planned and facilitated student learning experiences, fostering a dynamic and engaging classroom environment.- Mentored students in research proposal drafting and defense, contributing to their academic and professional development.- Developed new courses to meet evolving industry needs, ensuring program relevance and student success.

• 

  Thundu for Transformed Livelihoods (TTL)

  Jul 2023 - now

  Administration Manager (Volunteer)

  - Provided administrative leadership, mentorship, and supervision to staff, fostering a positive work environment.- Streamlined resource allocation and management, resulting in a 20% reduction in operational costs.- Implemented new HR policies and procedures, leading to improved staff engagement and retention rates.