Experience

• 

  Mitratech

  Feb 2005 - Mar 2010

  INSZoom.com Headquarter, San Ramon, USA Was in USA on L1 Visa • Working with existing clients and secure their ongoing Partnership with INSZoom.com • Identify appropriate related services to address clients’ needs • Understand Client requirements in enterprise solution and co-ordinate with the technical team for the delivery • Assess, on an ongoing basis, the quality of services delivered and ensure the project is delivered within the scope and timelines agreed • I have received Appreciation E-mails from Clients for the assistance. • Drive the implementation process as it progresses through various stages • Manage relationships with clients, engaging with key personnel across all levels of the organization including senior management • Maintaining customer relationship management databases as required. • Sales & Marketing Activities • Have attended conferences showcasing INSZoom Products in Vancouver, Canada and Orlando, USA• Have won Sales Award at the Annual AILA Conference in the company for Sales • Got Appreciation from Sales Team for getting good number of Prospects عرض أقل INSZoom.com, Bangalore, INDIA • Handling Clients' queries using Ticketing System, Phones and Emails. • Handling Key Accounts (Clients) and servicing them on regular basis. • Coordinating with different departments like Development team, Forms Team and NT team for resolving the issues raised by Clients. • Creating Reports on Ticketing on regular basis (Weekly, Monthly) to track the productivity of Product Support Team. • Sending the lists of issues to System Architect, VP-Technical and IT Infrastructure & Data Security Manager. • Handling and allocating pending tickets to support members. • Internal Training for newly joined employees on Application. عرض أقل

  • Team Lead/Lead-Netzoom Projects

    Jan 2008 - Mar 2010

  • Client Relationship Manager

    Mar 2007 - Jan 2008

  • Customer Support Team - Lead

    Aug 2006 - Mar 2007

  • Product Specialist

    Mar 2006 - Aug 2006

  • Management Trainee

    Feb 2005 - Mar 2006
• 

  Emids

  Apr 2010 - Oct 2011

  Business analyst (healthcare domain)

  • Passed HealthCare Certification at Emids.• Have Good knowledge on Scrum Methodology used for SDLC Process.• Worked on Interoperability Projects concerned with HL7, XML, ICD (HIPAA Standards).• Worked on enhancements for EHR & EMR Applications.• Have successfully completed work on new transaction standard X12 version 5010 with reguards to 837P .• Produce high quality documentation. • Preparation of Project Estimation with Developers.• Report status and issues to the Project Manager.• UAT & Testing/Quality Assurance. عرض أقل

• 

  Csc

  Oct 2011 - Sept 2014

  Billing and Insurance Consultant - EM Project- Responsible for Implementation of Billing and Insurance Module.- Conducting BPR Sessions with Business Owners- GAP Analysis and Reporting.- Process Configuration - Played major role in ICD-9 to ICD-10 Transition projects.- Had been part of the Product Development for Payers.- Extensive knowledge on EDI Transactions and Extraction of data for Business Analysis.

  • Professional: Business Analyst

    Aug 2012 - Sept 2014

  • Senior Business Analyst

    Oct 2011 - Aug 2012
• 

  Streamline healthcare solutions

  Oct 2014 - Aug 2015

  Associate product manager
• 

  Hamad medical corporation

  Aug 2015 - now

  • Experienced Project Management skills in managing Government/ Semi Government and Private Projects.• Extensive skills in managing Short/Medium and Long term projects.• Having extensive experience in managing and executing projects end-to-end.• Managed a team of 6 people working on various Third Party solutions.• Managing and assigning of tasks to the team as per the project and making sure to resolve the issues impeding the project.• Major 3rd Party application and Projects which I am managing are as below.o Cerner Solution – HIS, Patient Registration, Power Charto Valentia Solution – Ambulance Service Systems Scheduling Management Systems Computer Aided Dispatch System – Mobile Ambulance Terminals Electronic Patient Care Record Systems Fleet Management Systemso Centrex System – Laundry Management System Centrex RFID based system for Lenin Management.o RL6 – Risk Management and Patient Feedback Systemo T-Doc - Central Sterile Supply Department Systemo MIMS – Mortuary Information Management Systemo Menu Logistic - Food And Nutrition Management Software عرض أقل • Successfully managed multiple/simultaneous implementation projects by continually motivating clients, ensuring project timelines are met and client and vendor partner issues are addressed while adhering to SOPs.• Lead requirement gathering sessions for large scale system implementations and provide design solutions aligning with department requirements.• Utilize wire framing tools to develop system prototypes based on department requirements.• Lead cross-functional teams to manage project deliverables for various successful system implementations.• achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime.• Designing and implementing interfaces, creating integration with third party solutions such as CERNER, VALENTIA Applications and others. Enabling data capture from multiple sources and ensuring more accurate compliance reporting.• Provide product owners with feedback on potential features/capabilities based on industry need and client feedback. عرض أقل • Informed software and product decisions with qualitative data, quantitative data, and testing.• Worked with various department to identify their information, data, software, personnel and analytic needs.• Led quality assurance efforts regarding software approval, including proper control systems and authorization requirements in co-ordination with QA Team by using ALM Tool.• Championed unique processes/system flows to support Ambulance Service goals and leading and collaborating with upto 300 staff to active top tier results.• Created current state process maps, gathered business requirements, and established productive, professional relationships while engaging with stakeholders. عرض أقل

  • Project Manager – Third Party Applications

    Sept 2018 - now

  • Implementation Consultant

    Oct 2017 - Sept 2018

  • HICT Analyst

    Aug 2015 - Sept 2017