
Timeline
About me
Manager - Customer Service Excellence | CTLP | Certified Lean Six Sigma Black Belt – Process Reengineering
Education

Delhi university
2000 - 2003Bachelor of commerce - bcom business/commerce, general
Experience

Senator lines
Jan 2001 - Dec 2010Customer service executiveSenator Lines (Seatrade Shipping Services) / Hanjin Shipping (UAE) LLC Seatrade Shipping services LLC, (Agents for Senator / Hanjin Lines) Dubai, UAEA Sharaf Group company which represents major shipping lines and ship owners across Middle East, East and South Africa and India

Hanjin shipping
Jan 2011 - May 2014Customer service managerHanjin Shipping was South Korea's largest container line and one of the world's top ten container carriers in terms of capacity which operated some 60 liner and tramper services around the globe.

Phoenix shipping llc
Jun 2014 - Sept 2017Key account managerA competent organization specialized in the handling of freight and logistics

Sun logistics
Sept 2017 - Apr 2018Key account managerInternational ocean freight broking company specialized in cutting edge products such as Tank Containers and Flexi Tanks.

Ats world
Apr 2018 - nowCustomer service managerATS is a fully integrated logistics company with ISO 9001 & ISO 14001 standards,specializing in Road, Air & Sea Freight, Warehouse distribution, Liquid Terminal, RoadTransportation and On-site logistics. With its headquarters in Dubai, UAE, ATS operatesacross India, Oman, Bahrain, Europe (Belgium), and USA (Texas).
Licenses & Certifications

Inco terms
Dubai shipping agents associationJul 2010
Ucp 600
Dubai shipping agents associationSept 2007
Lean six sigma green belt certification – level ii
Isel globalMar 2021.webp)
International air transport association
United federation of travel agents' associations (uftaa)Dec 1999
Certified trade & logistics professional (ctlp)
Dubai tradeOct 2015
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