Experience

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  Tesco plc

  Jun 2009 - Nov 2012

  Stock control

  • My role at Tesco taught me essential customer services skills while also providing my initial experience and understanding of logistical and supply demands in a FMCG environment • Monitored stock levels, organised and carried out daily product counts to ensure shelves were kept full • Ensured promotions were launched correctly to keep stock levels flowing • Ensured correct loss prevention actions were taken by providing feedback to teams and senior management • Liaised with trucking companies and suppliers • Warehouse management responsibilities• Provided excellent customer service to internal and external stakeholders• Helped customers with general queries and resolved customer complaints• Provided stock level and mismatch reporting to senior management• Trained and mentored all new stock control employee• I was selected to participate in the Tesco Management Programme, and was fortunate to receive considerable leadership training as a result Show less

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  Auckland transport

  Jan 2013 - Sept 2013

  Operations consultant

  • My role at Auckland Transport further developed my communication and organisational skills and gave me the capability to successfully resolve customer complaints • Monitored the ticketing and payment machines and identified discrepancies with the operation of these machines. Logged jobs with the technical repair company as soon as a problem arose to minimise customers disruption • Investigated and resolved any customer complaints and discrepancies that were escalated from the customer service department • Liaised with vendors to ensure any service breakdowns were promptly dealt with to not negatively affect customer journeys • Coordinated, advised and motivated the customer service team to ensure they were providing a great customer experience • Supported the large and varied Operations Team to ensure the system ran smoothly Show less

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  1st central

  Feb 2014 - May 2015

  Fraud analyst

  1st Central is a car insurance company founded in April 2008 and sold over 2 million policies by 2015. During this time 1st Central has received multiple awards in recognition of its success, including Finalist at The Insurance Fraud Awards.During my time at 1st Central I was responsible for and achieved the following:▪ Liaised with customers and third parties to provide excellent customer service and smooth end to end after-sales care▪ Handled cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion▪ Contacted policyholders to resolve any discrepancies related to misrepresentation or non-disclosure issues▪ Took ownership of and processed cases of voided policies, ensuring all regulatory requirements were taken into consideration▪ Reviewed, analysed and where necessary investigated matches generated by National Fraud database▪ Liaised with police and solicitors regarding statement requests in cases of criminal prosecution▪ Advised and mentored contact centre staff in cases of possible misrepresentation and non-disclosure, ensuring operational efficiency Show less

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  Ymca of silicon valley

  May 2015 - Aug 2015

  Teen adventure camp leader

  ▪ Advanced Counsellor and a high ropes and rock climbing instructor. I was also certified as a Red Cross USA Life Guard ▪ Cared for and ensured the safety of children 24 hours a day, on- and off-site ▪ Built relationships with campers and parents while providing excellent customer service ▪ Coached, influenced and mentored campers and junior staff, including behaviour management when required ▪ Responsible for campers on multiple day guided hikes, offsite in State Parks. ▪ Facilitated and planned activities such as: rock climbing, High ropes course, zip-line and white Water rafting Show less

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  Kotahi logistics lp ltd

  Oct 2015 - Sept 2016

  Customer relationship specialist

  Kotahi Logistics LP (NZ) is a freight management partnership between Fonterra and Silver Fern Farms, providing end to end global freight solutions to 50+ customer, both import and export. Along with its customer base and collaboration with industry partners, Kotahi ensures New Zealand maintains a sustainable, secure and ultimately more efficient supply chain. Single point of contact for aligned clients ▪ Responsible for a portfolio of clients, understanding and exceeding their requirements and required Kotahi deliverables. Ownership of one of two shareholding accounts (Silver Fern Farms). ▪ Prepared reporting and agenda for regular customer dashboard review meetings. ▪ Engaged with internal and external stakeholders to provide timely solutions for any customer complaints Coordinated with third party vendors both local and at destination (Shipping lines, Ports, customs) ▪ Negotiated costing with third party vendors caused by service failures, overall reducing cost to clients by $100K+ ▪ Actively monitored schedule integrity failures and engaged vendors to identify corrective action ▪ Successfully tackled major events and incidents ensuring minimal impact to client and company operations as CRM representative for the Crisis Management team. ▪ Mentored the CRM team to ensure optimum operational efficiency. Improved reporting, processes and systems ▪ Identified and implemented improvement initiatives to deliver incremental service improvements for customers ▪ Enhanced reporting required by internal and external customers, by consolidating critical information and using advanced Excel skills to ensure data captured is correct and relevant ▪ Implemented a process review of all current CRM practices to simplify, automate and document (Promapp) ▪ Developed and delivered training, performed User Acceptance Testing and provided design feedback for new systems implementation as part of project management team (Salesforce). Show less

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  Maxxia pty ltd

  Feb 2017 - Jun 2017

  Operations

  Maxxia is a leading provider of workplace benefits in Australia and part of the McMillan Shakespeare group. Maxxia's clients include Federal and State Governments, major health groups, charitable organisations and private corporations. Maxxia are the sole provider of salary packaging services for the government of South Australia. During my short time at Maxxia, I assisted with multiple process improvement initiatives, mainly focusing on reporting, systems and training.

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  Priavo security

  Mar 2018 - now

  Priavo provides security and risk management services enabling our clients to live the lifestyle they choose without fear of personal safety. We carry out Travel Risk Management and Executive Protection services for individuals, families, corporates and celebrities. Ensuring the safety of our clients at home, at work or travelling to any location where a threat is perceived. At Priavo I effectively co-ordinate all global security tasks ranging from Executive Protection and Travel Risk Management through to Security Training and Event Security. Much of our work entails the provision of bespoke journey management and security for high profile events including private parties, music tours, corporate events and roadshows.Priavo has established a strong company, based on experienced full-time employees, vetted global security partners and highly qualified and trained subcontractors, all located in strategic high-risk countries across the world. This gives us the strength to ensure exceptional standards of security services are consistently delivered. Show less

  • Operations Manager

    Nov 2020 - now

  • Senior Operations Coordinator

    Jan 2020 - Nov 2020

  • Operations Co-ordinator

    Mar 2018 - Jan 2020
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  Locate global - incident management platform

  Mar 2019 - now

  Senior commercial manager

  Founded in 2017 by Priavo Security, Locate Global is a global risk management platform designed for organisational resilience, critical event & crisis management, and extensive communication.

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  Protectfully

  Sept 2020 - now

  Operations manager

  Protectfully work with many large organisations across the corporate, sport, oil and gas, music, entertainment and events sectors advising on crisis management and business continuity. Duty of care to your employees and customers is highly important throughout this pandemic, and protective measures will enhance safety and build confidence within your operations for years to come.