Experience

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  Friendly's ice cream, llc

  Feb 2013 - Oct 2013

  Hostess

  • Served multiple customers at the same time• Handled customer dissatisfaction with any food or service• Prepared ice cream for waiters while answering take-out calls

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  Fi companies

  Jun 2014 - Aug 2014

  Estimating coordinator

  • Determined and researched what subcontractors are eligible for job sites• Recruited subcontractors for job sites• Recorded and analyzed data in spread sheets

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  Spring lake golf club

  Jun 2015 - Nov 2015

  Event coordinator assistant

  • Assisted Private Golf Club Event Planner with event weekends. Event guest headcount ranged from 50-1000 per event.• Set-up, served & greeted at Banquets, Weddings and Golf Functions• Trained & worked as a fine-dining waitress while learning the country club industry

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  The station

  Jun 2016 - Aug 2016

  Waitress, hostess

  • Responsible for seating and organization of dining room while answering take-out calls• Served guests food and beverages in a casual dining environment• Learned the critical communication of all roles in a causal dining restaurant

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  Marriott hotels

  Aug 2016 - Dec 2016

  Lodging module internship program

  • Completed Hotel Rotational Program by performing various hotel management related services including manager on duty, administrative & front desk and event coordinator tasks• Key accomplishments: led a successful sales blitz for Deerfield country club wedding showcase; managed promotional campaign for Marriott “bistro week” event; actively contributed to hotel market and financial feasibility study

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  Alpha xi delta

  Feb 2017 - Feb 2018

  Campus activities director

  • Responsible for promoting Alpha Xi Delta's involvement in key campus programming including Greek Week and/or Homecoming, intramural sports, and other campus events. • Encourage involvement and leadership in other campus organizations and provide assistance in helping members find these opportunities.• Organized and executed intra-fraternal social events - including ice cream socials, relay races and canned food drives

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  State fair group

  May 2017 - Aug 2017

  Event planning intern

  • Planned & executed the 18-day State Fair Meadowlands with over 100,000 cumulative attendees• Improved advertising techniques by introducing innovative ways for promotions in local communities• Obtained entertainment and sponsorships for fair events• Managed vendor relationships, ticketing, entertainment, customer service & group sales for off-site events

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  Vita nova inc.

  Aug 2017 - Dec 2017

  Student intern

  • Performed Sous Chef duties by managing kitchen staff and back of house operations for student operated restaurant• Obtained 306 hours of food service experience in a 60-seat fine dining student operated restaurant

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  Bozzuto

  Jul 2018 - Sept 2019

  Sales & marketing associate

  • Even Planning - Responsible for planning, organizing and executing numerous monthly residents’ events that increase community engagement and resident satisfaction• Sales - Generate and manage new leads and leases using CRM software• Marketing - Work with Marketing team to coordinate overall company branding and develop social media initiatives for connecting and engaging residents. Increased overall social media following by 89% YOY and social media outreach by producing community flyers and email blasts• Client Relationship - Provide excellent customer service by successfully addressing and expedite resolving resident concerns• Office Organization - Improved leasing documentation tracking system by using MS Office Tools.• Deliver training to lead sales and service teams on the regular basis Show less

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  Sebago watersports

  Oct 2019 - Oct 2020

  - Coordinated and scheduled 400+ guests and client reservations daily.- Partnered with local hotels to increase prospective clientele, managed concierge sales, and distributedcommissions.

  • Assistant Director of Marketing

    Oct 2019 - Oct 2020

  • Deckhand on 65 Passenger Catamaran

    Oct 2019 - Oct 2020
• 

  Simply you weddings

  Nov 2020 - Nov 2021

  Wedding coordinator
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  Brightwild

  Nov 2020 - now

  Account Partnerships- Build and nurture partnerships with the 10+ online travel agencies (OTA) Brightwild utilizes for their properties including Airbnb, VRBO/HomeAway, Booking.com, Expedia, Hopper and Marriott.- Serve as main point of contact for all integrations, new account onboarding, and support throughoutpartnerships.Strategic Communications- Oversee the cross functional partnerships for each listing to ensure issue resolution and alignment of property owners’ visions to drive audience engagement and maximize bookings.- Collaborate with Owner Success, Revenue Management, Operations, and Guest Experience to onboardand manage projects within Asana.- Partner with Revenue team & OTAs to elevate listing visibility through SEO optimization & strategic marketing campaigns.Process Optimization- Created standard operating procedures and listing formats utilized for all properties companywide.- Build workflows and manage application integrations, creating documentation and training within Notion.- Construct a backend framework for multi-unit location acquisitions, including a newly acquired resort adding 315 units; created process that supports both daily operations and investor reporting. Show less - Greeted and supported VIP guests with trip management; created detailed itineraries including accommodations, travel arrangements, and reservations.- Managed portfolio of 80 properties and acted as a liaison between property owners and guests.- Coordinated with Maintenance, Housekeeping, and Owner Success teams to ensure seamless guestexperience and maximized average daily rates (ADR).- Supervised team of 4-8 Guest Experience Associates, including professional development, KPI oversight, & evaluations. Show less - Monitored unified inbox of 12 communication channels within Guesty, providing on call communication for guests while maintaining under 2-minute response time.- Developed vacation itineraries for guests including accommodations and excursion scheduling.- Supported business development efforts by facilitating on-site property tours with prospective clients.- Created standard operating procedures & structure for guest experience within Notion, including new hire training.- Conducted comprehensive property inspections to prepare for guest arrival and accommodate special requests. Show less

  • Partnership & Operations Manager

    Aug 2022 - now

  • Lead Guest Experience Manager

    Dec 2021 - Aug 2022

  • Guest Experience Manager

    Nov 2020 - Dec 2021