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Ben Hansen

Ben Hansen

MWIP Website Solutions

Followers of Ben Hansen337 followers
location of Ben HansenAdelaide, South Australia, Australia

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  • Timeline

  • About me

    Incident Manager at DXC Technology

  • Education

    • Open University Australia

      2010 - 2017
      Internet Communications Social Media

      Currently studying Internet Communications part time via OUA. Interests include Social Networking, Digital Culture & Cyber Crimes

    • Concordia College

      1984 - 1989

      Activities and Societies: Football, Choir, Golf, Musical Performance

  • Experience

    • MWIP Pty Ltd

      Jan 1997 - Jan 2010
      MWIP Website Solutions

      Website DesignSearch Engine OptimisationGraphic DesignHosting SolutionsPrint SolutionsDomain Name Sales

    • Hewlett-Packard

      Nov 2010 - Apr 2016

      • Client Capability Lead

        Apr 2014 - Apr 2016

      • Subject Matter Expert

        Nov 2010 - Apr 2014

    • DXC Technology

      Apr 2014 - May 2016
      Delivery Lead

      On a customer account I was the point of contact for any Service Desk projects, activities and issues. I was the Service Desks stakeholder and involved in overall governance and responsible for performance in front of the customer.

    • DXC Technology

      Jul 2016 - Oct 2018
      Service Desk Migration Manager

      Stationed in Manila for two years and allocated responsibility for all migration tasks of moving a Service Desk team from Adelaide to Manila.

    • DXC Technology

      Jan 2019 - Jul 2019
      Migration Manager

      Migrate work from high cost centers to low cost centers within region while maintaining operational status for customers.

    • Crackerjack IT

      Mar 2020 - Jun 2020
      Help desk Team Leader

    • Logic Plus IT Solutions

      Jun 2020 - Aug 2020
      Service Desk Team Leader

    • DXC Technology

      Aug 2020 - now
      Incident Manager

  • Licenses & Certifications

    • ITIL Foundations

      Cabinet Office

    • ITIL Continual Service Improvement (CSI)

      Aug 2014

    • Certificate 3 in Frontline Management

      TAFE SA

    • CompTIA A+

      Excom Education

    • Help Desk Senior Analyst (HDSA)

      EXCOM Education

    • Certified Customer Service Manager

      Customer Service Institute of Australia
      Nov 2013

  • Volunteer Experience

    • Website Design

      Issued by Mid Murray Support Services
      Mid Murray Support ServicesAssociated with Ben Hansen