Experience

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  Blue cross and blue shield of minnesota

  Mar 1996 - now

  Sales support analyst

  - Manage multiple complex accounts for all books of business.- Collaborate with various business units in strategic planning and enhancement recommendations for the overall operational processes and tools.- Coordinate and manage the completion, documentation and data capture of all account requirements for expansion and renewing business to ensure accuracy and adherence to deadlines and performance guarantees.- Implementation of new groups utilizing project management tools to ensure accurate and timely set-up of the account.- Actively participate in the implementation and renewal planning process by providing benefit recommendations, understanding account expectations and turning them into optimal business solutions.- Coordinate the design, production and delivery of member identification cards and communication materials in adherence to account and BCBSM specifications.- Six Sigma Yellow Belt since 2007.- Certified Lean Practitioner since 2006.- Utilize Lean methodologies to facilitate events in various department, document results using appropriate data tools, and communicate results to leadership. Show less

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  Fantasea scuba & travel

  Jun 2011 - now

  Idc staff instructor (padi), dive control specialist instructor (ssi)

  EFR InstructorRescue Diver InstructorDivemaster InstructorUnderwater Navigation Specialty InstructorWreck Diver Specialty InstructorSearch and Recovery Specialty InstructorNight Diver Specialty InstructorOxygen Provider Specialty InstructorDry Suit Diver Specialty InstructorDeep Diver Specialty InstructorReact Right Instructor

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  Scentsy, inc. (corporate office)

  Apr 2022 - now

  Star consultant