Experience

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  Nortel

  Aug 1983 - Jul 2009

  Organization: Tools & Automation DevelopmentPrimary Customer: Product Design, Product Test, Systems Engineering, and Field Support organizations for the GSM business.Secondary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the CDMA, GPRS, GSM, LTE, and UMTS businesses.Managed projects with both waterfall and agile/scrum methodologies and teams with up to 30 software engineers in the U.S., India, and China who designed, developed, and supported desktop/automated/capacity verification tools for various wireless technologies.Managed Microsoft Project plan roll-up and reporting of multiple Tools program projects spanning multiple releases for multiple customers. Liaison for customer program offices.Led, trained, and held entire organization accountable to ISO/TL9000 quality management system. Consistently passed internal and external quality audits, facilitating quality re-certifications.Collaborated on decisions regarding scrum team size, number of scrum teams, etc. Prioritized user stories in product backlog, collaborated on sprint goal statements, approved Definition of Done and sprint interval as proposed by scrum teams, approved committed user stories for each sprint’s backlog, and approved sprint demo results for roll-out to customers. Show less Organization: Tools & Automation DevelopmentPrimary Customer: Product Design, Product Test, Systems Engineering, and Field Support organizations for the OA&M business.Secondary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the CDMA, GSM, GPRS, and UMTS businesses.Managed projects with waterfall methodologies and teams with up to 30 software engineers in the U.S., India, and China who designed, developed, and supported desktop/automated/capacity verification tools for various wireless technologies.Managed Microsoft Project plan roll-up and reporting of multiple Tools program projects spanning multiple releases for multiple customers. Liaison for customer program offices.Led, trained, and held entire organization accountable to ISO/TL9000 quality management system. Consistently passed internal and external quality audits, facilitating quality re-certifications. Show less Organization: Tools & Automation DevelopmentPrimary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the GSM, OA&M, and UMTS businesses.Secondary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the CDMA and GPRS businesses.Managed projects with waterfall methodologies and teams with up to 30 software engineers in the U.S., India, and China who designed, developed, and supported desktop/automated/capacity verification tools for various wireless technologies.Managed Microsoft Project plans and reporting of multiple Tools program projects spanning multiple releases for multiple customers.Led, trained, and held entire organization accountable to ISO/TL9000 quality management system. Consistently passed internal and external quality audits, facilitating quality re-certifications. Show less Organization: Tools & Automation DevelopmentPrimary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the GPRS, GSM, and UMTS businesses.Secondary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the CDMA business.Managed projects with waterfall methodologies and teams with up to 30 software engineers in the U.S. and India who designed, developed, and supported desktop/automated/capacity verification tools for various wireless technologies.Managed Microsoft Project plans and reporting of multiple Tools program projects spanning multiple releases for multiple customers.Led, trained, and held entire organization accountable to ISO/TL9000 quality management system. Consistently passed internal and external quality audits, facilitating quality re-certifications. Show less Organization: Tools & Automation DevelopmentPrimary Customers: Product Design, Product Test, Systems Engineering, and Field Support organizations for the GPRS, GSM, and MTX businesses.Managed projects with waterfall methodologies and teams with up to 30 software engineers in the U.S. and India who designed, developed, and supported desktop/automated/capacity verification tools for various wireless technologies.Managed Microsoft Project plans and reporting of multiple Tools program projects spanning multiple releases for multiple customers.Led, trained, and held entire organization accountable to ISO/TL9000 quality management system. Consistently passed internal and external quality audits, facilitating quality re-certifications. Show less Based on consistent high performance assessments, understanding of the business, and technical expertise, was offered and accepted this position.Organization: Tools & Automation DevelopmentPrimary Customer: Product Design, Product Test, Systems Engineering, and Field Support organizations for the MTX business (CDMA/TDMA).Managed projects with waterfall methodologies and teams with up to 30 software engineers in the U.S. and India who designed, developed, and supported desktop/automated/capacity verification tools for various wireless technologies.Managed Microsoft Project plans and reporting of multiple projects spanning multiple releases for multiple customers.Led, trained, and held entire organization accountable to ISO-9001 quality management system. Consistently passed internal and external quality audits, facilitating quality re-certifications. Show less With a desire to move into one of Nortel's more prominent business units, sought and accepted this position.Organization: Tools & Automation DevelopmentDeveloped TDMA-compliant mobile emulation software using “C” programming language on pSOS+ and X-Windows graphical user interface for cellular simulation system.Designed and maintained development environment and source code library.Fulfilled roles as project leader, design prime, release prime, and ISO quality prime. Show less Three months prior to graduating with BS in Computer Science, sought and accepted this position.Organization: Meridian Network Management System / Data Networking System DevelopmentDeveloped and maintained initialization processes and graphical user interfaces for network management software using proprietary Pascal programming language. Developed enhancements to and re-engineered existing software.Designed and implemented new software in a multi-tasking environment. Show less

  • Program Office & Quality Prime; Technical Project / Program Manager, GSM Tools; Scrum Product Owner

    Jan 2007 - Jul 2009

  • Program Office & Quality Prime; Technical Project Manager / Program Manager, OA&M Tools Development

    Jan 2006 - Jan 2007

  • Technical Project Manager / Program Manager, GSM/OA&M/UMTS Tools Development; Tools Quality Prime

    Sept 2005 - Jan 2006

  • Technical Project Manager / Program Manager, GPRS/GSM/UMTS Tools Development; Tools Quality Prime

    Feb 2003 - Sept 2005

  • Technical Project Manager / Program Manager, MTX/GPRS/GSM Tools Development

    Apr 2001 - Feb 2003

  • Technical Project Manager, MTX Tools Development

    Mar 1994 - Apr 2001

  • Software Engineer, MTX Tools Development

    Jan 1991 - Mar 1994

  • Software Engineer, MNC

    Aug 1989 - Jan 1991

  • Software Engineer, MNMS/DNS

    Mar 1986 - Aug 1989

  • Networks Systems Administrator

    Oct 1985 - Mar 1986

  • IT Support

    Sept 1984 - Oct 1985

  • Computer Operator

    Aug 1983 - Sept 1984
• 

  The garland group

  Aug 2009 - Jul 2010

  Senior consultant

  Transposing security standards information for Federal Financial Institutions Examination Council (FFIEC) technology audits into compliance solutions documentation specific to The Garland Group.

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  Nokia solutions and networks

  Jul 2010 - Aug 2013

  Establishing/monitoring/improving end-to-end project management processes, managing operational level customer surveys, and subject matter expert (SME) for claim, change, and risk management for NSN's project management office (PMO) in the North America (NAM) region.Inherited external customer project for secure access for a major Tier1 telecommunications customer's production network elements. Assessed project health, implemented necessary adjustments, and successfully managed project up through customer acceptance. Show less

  • Delivery Project Manager / Regional PMO Prime

    Apr 2012 - Aug 2013

  • Delivery Project Manager / Regional PMO Prime

    Aug 2011 - Mar 2012

  • Solution Delivery Project Manager (Contractor)

    Jul 2010 - Aug 2011
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  Nokia networks

  Sept 2013 - now

  Program Business Manager for Hardware/Software Delivery Projects for a new product introduction (NPI) to provide a new cloud-based roaming related VNF (virtual network function) for a major Tier1 telecommunications customer’s lab and production networks. Primary responsibilities include but are not limited to: managing all aspects of the PMI PBMOK knowledge areas; managing installation/commissioning activities for multiple Nokia/customer cross-functional teams, both domestic and international; managing OSS (operations support system) integration. Continue to have Lead Infrastructure Delivery Project Management oversight as well (see previous experience). Show less Lead Program Business Manager (for Infrastructure Delivery Projects) overseeing the inaugural, massive, end-to-end cloud-based solution (the largest Nokia AirFrame cloud-based solution to date) for a major Tier1 telecommunications customer’s lab and production networks. Primary responsibilities included but were not limited to: managing all aspects of the PMI PBMOK knowledge areas; managing infrastructure delivery/installation/commissioning activities for multiple Nokia/customer cross-functional teams, both domestic and international; managing “hardware commissioning/monitoring” software deployment; managing VIM (virtualized infrastructure management) software deployment; managing VNFM (virtual network function manager) software deployment; managing OSS (operation support system) integration. Show less Lead Program Business Manager (for Hardware Delivery Projects) overseeing all bare metal hardware migration (modernization) projects, bare metal hardware relocation projects, and bare metal hardware expansion projects as well as actively managing several such projects for a major Tier1 telecommunications customer’s lab and production networks. Primary responsibilities included but were not limited to: managing all aspects of the PMI PBMOK knowledge areas; managing hardware delivery/installation/commissioning for multiple Nokia/customer cross-functional teams, both domestic and international; finding inter-project synergies leading to multi-project cost-savings; continuous improvement instigation/fulfillment; both short-term/long-term planning. Show less Established/defined a new role as the Lead Program Business Manager (for Hardware Delivery Projects) while actively managing hardware procurement, delivery, installation, and commissioning activities for multiple Tier1 telecommunications customer projects. These projects mostly involved migration to new bare metal hardware (modernization) as well as adding more hardware to expand existing capabilities, but also included legacy hardware decommissioning in preparation for disposal into the customer’s lab and production networks. Show less

  • Program Business Manager for Hardware/Software Delivery Projects

    Aug 2019 - now

  • Lead Program Business Manager for Infrastructure Delivery Projects

    Apr 2018 - Jul 2019

  • Lead Program Business Manager for Hardware Delivery Projects

    Feb 2015 - Mar 2018

  • Lead Program Business Manager for Hardware Delivery Projects

    Sept 2014 - Jan 2015

  • Lead Program Business Manager for Delivery Projects

    Sept 2013 - Aug 2014