Experience

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  Rr donnelley

  Mar 2011 - May 2014

  Financial services account specialist ii

  • Directed and streamlined communication channels to guarantee punctual project deliveries.• Effectively managed client expectations and satisfaction within a dynamic and high-pressure environment.• Cultivated trust with internal and external stakeholders through consistently professional, composed, and well-informed interactions.• Played a key role in maintaining financial compliance as the filing agent with the Securities and Exchange Commission (SEC).

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  Donnelley financial solutions (formerly rr donnelley)

  May 2014 - Sept 2017

  Senior account specialist

  • Spearheaded comprehensive project and service management, overseeing interactions among clients, manufacturing, editorial, shipping departments, and the Securities and Exchange Commission (SEC).• Facilitated efficient issue resolution to meet client deadlines, ensuring strict adherence to financial compliance standards.• Conducted training and mentorship programs for new hires, focusing on in-depth SEC filing compliance education.• Covered departmental leadership needs by coordinating co-worker schedules, managing reports, and providing executive updates.• Collaborated with IT Solutions to test and implement various technology enhancements for improved operational efficiency. Show less

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  Highmark health

  Sept 2017 - now

  • Recognized for performance and leadership, earning three promotions in three years within the Product and Solutions space. • Successfully deployed two new digital platforms on schedule and within a $14M budget, overseeing cross-functional teams of 100+ members.• Demonstrated strong portfolio management skills, using proactive risk mitigation and strong communication to ensure all stakeholders were well-informed of progress.• Formulated and executed portfolio roadmap in collaboration with cross-functional business and technical teams.• Established and implemented end-to-end processes for a newly formed portfolio, enhancing communication and delivery expectations.• Fostered a culture of continuous improvement and significantly enhanced collaboration across teams to optimize overall product delivery efficiency.• Established strong relationships with stakeholders, both internal and external, ensuring all had a holistic understanding of product roadmap. • Instrumental in implementing Agile methodologies, enhancing project delivery and team culture through promoting adaptability, responsiveness and communication. Show less • Spearheaded comprehensive initiatives 5 portfolios, with a focus on Health Delivery and Virtual Care. • Guided project managers across diverse initiatives, providing extensive mentoring, coaching and support. • Exhibited effective executive communication skills by delivering daily / weekly updates on project progress and proactively addressing risk mitigation.• Played a pivotal role in the inaugural year of the organization's Employee Engagement Council, leading a team of 12 individuals to implement processes fostering improved connections across the organization. Show less • Led the successful completion of three projects in the first year, most notably delivering the initial set of Virtual Solutions for all Highmark members.• Built trust-based relationships with business and technical teams in a crucial phase for a 200+ member organization, emphasizing transparent communication, camaraderie, and efficient project delivery.• Played a pivotal role in creating and maintaining processes for the newly formed Project Management Office (PMO), significantly enhancing its effectiveness and contributing to overall organizational success. Show less • Demonstrated strategic project and program management, encompassing day to day management scope, schedule, and budget for initiatives up to $8M.• Facilitated effective communication between business and development teams, ensuring all had a clear understanding of prioritization and delivery milestones.• Managed project staffing needs with domain leadership to meet project objectives and deadlines.• Drove the adoption of Agile methodology, providing coaching and support to promote iterative development.• Coordinated and facilitated leadership training for a diverse audience of 450+, spanning from Show less

  • Senior Program Manager

    May 2022 - now

  • Program Manager

    Aug 2021 - Jun 2022

  • Senior Project Manager

    Jan 2021 - Aug 2021

  • Project Manager

    Sept 2017 - Jan 2021