Experience

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  Cyberspace network limited

  May 2008 - Nov 2008

  Internship

  • Worked with various customers to understand needs and provide excellent service.• Resolved problems, improved operations and provided exceptional service.• Used coordination and planning skills to achieve results according to schedule.• Offered friendly and efficient service to customers, handled challenging situations with ease.• Demonstrated respect, friendliness and willingness to help wherever needed.• Served customers and followed outlined steps of service.

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  Stanbic ibtc bank plc

  Jan 2009 - Dec 2009

  It support

  • Worked with various customers to understand needs and provide excellent service.• Identified issues, analyzed information and provided solutions to problems.• Actively listened to customers' requests, confirming full understanding before addressing concerns.• Maintained excellent attendance record, consistently arriving to work on time.• Participated in team-building activities to enhance working relationships.• Served customers and followed outlined steps of service.• Used Microsoft Word and other software tools to create documents and other communications.• Maintained energy and enthusiasm in fast-paced environment.• Installation of printer and some other hardware• Installation of user applications and operating systems• First level support of Network issues and Telephone issues (PABX)• Outlook configuration and users and computer authentication and authorization in active directory عرض أقل

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  African legend indigo

  Jan 2012 - Aug 2015

  Enterprise system analyst

  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.• Exceeded goals through effective task prioritization and great work ethic.• Proved successful working within tight deadlines and fast-paced atmosphere.• Increased customer satisfaction by resolving capacity issues.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.• Maintained excellent attendance record, consistently arriving to work on time.• Improved operations through consistent hard work and dedication.• Carried out day-day-day duties accurately and efficiently.• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.• Increased customer satisfaction by resolving issues.• Oversaw installation of software programs and hardware systems to meet requirements.• Developed and maintained courteous and effective working relationships.• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.• Managed client applications with over 500 users• Resolved problems, improved operations and provided exceptional service• Used Microsoft Word and other software tools to create documents and other communications• Used critical thinking to break down problems, evaluate solutions and make decisions• Oversaw daily operations to ensure high levels of productivity• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity عرض أقل

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  Blue turtle technologies

  Aug 2015 - Apr 2022

  System administrator / system analyst

  My duties and responsibilities thus far but not limited to:• Respond to all level of issues raised from clients in timely and supportive manners• Document procedures and business processes and shared information with appropriate stakeholders.• Good knowledge of asset discovery and inventory, patch management and software distribution• Collaborated closely with upper management to drive strategy through development and implementation of new processes.• Oversee installation of software programs and hardware systems to meet requirements for enterprise organizations. Companies with over 1000 staff strength• Guided divestiture activities, drawing on deep understanding of various internal operational processes.• Manages all information systems policies and documentation including backup strategies and user training materials• Communicate with the customer in an engaging, warm and timely manner, troubleshoot and solve their issues with 5 star support.• Provide timely updates and resolution according to SLA• Resolve product or service issues by investigating the root cause of the problem• Keep our customers happy and engaged with products• Dig deep in logs, proactively monitor and take action before affecting business• Identify recurring errors and proactively collaborate with Product team to improve product and customer requests• Continuously Seek Self-Professional Development to Sharpen Skills and Capabilities in Versatile and Evolving Digital Landscape• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.• Coordinated presentations for customers and project members to detail project scope, progress and results.• Gathered requirements for ongoing projects and organized details for management use.• Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services. عرض أقل

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  Diamond bank plc

  Jul 2018 - Nov 2019

  System analyst

  Service Management and Endpoint Management application deployment and configurationChange Management process configuration and implementationImplementation of Service Desk tool to track important key performancesDiscovery and Inventory of assets on the networkIntegration of application with other IT solutions

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  National petroleum investment management services

  Dec 2019 - Apr 2022

  Technical lead system analyst / project manager

  Service Management and Endpoint Management application deployment and configurationChange Management process configuration and implementationImplementation of Service Desk tool to track important key performancesDiscovery and Inventory of assets on the networkIntegration of application with other IT solutionsBusiness AnalysisProject Management

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  Mtn nigeria

  Sept 2020 - Apr 2022

  System analyst / project manager

  NNT Gen7 Change TrackerNNT Agent deployments Solaris ,Linux & Windows serversFIM File Integrity & File Content MonitoringProject ReportingTeam and Time Management

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  Procept associates ltd.

  May 2022 - Dec 2022

  Information technology business relationship management, coordinator

  Develop and manage IT business relationship with other divisions of the business to improve satisfaction; Disseminate information and liaise with other service Management areas to drive service delivery;Interface with strategic, tactical and operational leadership in other departments

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  Mtn nigeria

  Dec 2022 - now

  Coordinator change management

  • Achieved 99.31% change success rate in the last calendar year of the enterprise environment to provide excellent customer experience• Maintains change history records; prepare statistics, review and analyze trend reports to drive change management process improvements• Drives and coordinates the implementation and delivery of changes within the organization• Conducts Post Implementation Review (PIR) of changes deployed• Drive and maintains agile change management support practices to ensure seamless delivery of agile solutions• Evaluate change requests to assess the impact, risk and benefits to business services in order to avoid unnecessary disruption to business operations عرض أقل