Experience

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  Airborne express

  Nov 1995 - Jul 2004

  Sr. customer programs consultant

  Liason between customers, sales and development team to create and implement custom shipping solutions. Customers such as Coca Cola, Nordstrom, Princess Cruises were among those who required highly integrated solutions, connecting the shipping systems to their internal systems. Responsible for requirements documentation, testing, implementation, user training and associated documentation.

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  Expeditors international of washington inc

  Aug 2004 - Sept 2005

  It product & project manager

  Product and program manager for proprietary document imaging software. Project Manager for multi-national customs clearance web application.

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  Sur la table

  Sept 2005 - Aug 2008

  It program and software development manager

  Served as IT Application owner for Retail Inventory Management Software. Directed planning, new feature development, maintenance, and integration of application into other supply chain and finance systems. Managed small software development team, and oversaw projects ranging from $20k - $1M+. Coordinated with corporate accounting, finance, and retail buying teams to provide customized application solutions.Notable Contributions- Served as subject matter expert on vendor team driving a 2+ year, $1M+ initiative to integrate new warehouse management and eCommerce solutions impacting all retail channels; collaborated with developers to support data mapping, end user requirement gathering and stakeholder relations; managed nationwide roll out.- Collaborated with finance to lead implementation of tax management platform impacting sites nationwide; eliminated tax compliance risk, revenue loss from undercharges, and customer complaints of excess retail tax. Show less

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  Amazon.com

  Sept 2008 - Nov 2013

  - Directed business and technical integration programs to enhance subsidiary supply chain solutions. We were able to leverage proprietary subsidiary solutions in concert with Amazon fulfillment model to maintain system integrity, uphold customer service standards and reduce fulfillment costs. Performed analysis directed toward reducing fulfillment costs and increasing in-stock availability, including automating and streamlining fulfillment processes. Managed all aspects of warehouse integration projects, including: planning, cross functional coordination, and execution across multiple department teams in both companies.Notable Contributions - Identified combined fulfillment cost savings opportunity, conducted point-to-point integration trial to evaluate feasibility, assisted with data analysis and tiered cost modeling for the resulting white paper road mapping a network integration program; executed resulting project, mentored three core Project Managers to administer new program- Drove initiative to convert select Amazon fulfillment centers to brand neutral packaging; conducted impact analysis on 30 locations, identified 25% which would benefit, secured stakeholder buy-in for each site, and oversaw the program roll out; reduced subsidiary inventory costs and stock availability increase. Show less Managed 100+ 3rd party fulfillment relationships and day to day operations for Amazon's largest external fulfillment vendors in delivering the Amazon customer experience. Negotiated delicate and highly visible tax related service contract resulting in $900k fulfillment cost savings. Managed Magazines fulfillment program, and developed operations program for launch of large appliance delivery. Streamlined customer order exceptions resulting in 60% decrease in the number of customer orders delayed, as well as 82% of the manual intervention required.Notable Contributions- Identified inefficiencies with vendor performance feedback system, created user stories to implement automated reporting, and managed project execution. This effort eliminated 30 hours weekly of manual data work on 700+ vendors across 6 team members.- Project leader for vendor performance incentive program; developed solution for applying chargebacks on payments to vendors exceeding standard error limit; handled complaint resolution for affected vendors.- Project leader for development of a peak season vendor training program; established CBT training, live support; and implemented a sustainable and scalable peak season program to support Amazon’s customer centric performance standards.- Managed small team of reporting analyst, business development specialists, and program managers Show less

  • Subsidiary Integration Sr. Program Manager

    Jan 2012 - Nov 2013

  • Sr. Program Manager

    Sept 2008 - Jan 2012
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  Safeco insurance

  Nov 2013 - Apr 2018

  Director, business systems integration

  As a Program Management Director and Leadership member, I worked to establish a new program integrating Safeco and Liberty Mutual onto a single platform of multi-channel business and infrastructure applications. Developed and managed structure around program transparency & communication, scope roadmap, risk, issue & dependency management. Worked across functions and organizations to develop and implement user support model for new applications.Specific Contributions:- Developed and implemented application support model to leverage best elements of Safeco and Liberty processes, including new career opportunities in both channel organizations; created plan for ramping up new IT based support while phasing out business analyst model- Conducted impact analysis for proposed changes to sequence and timing of Claims integration program, provided recommendations to executive leadership which were implemented to establish a feasible launch- Supported transition to Agile Scrum methodology; incorporating existing corporate cycles into Scrum. Providing ongoing support to 15-20 project teams.- Monitored, resolved escalations, and communicated to executive leadership issues, risks, and dependencies on behalf of the program.- Guided mentorship program creation for 200+ employees; improved leadership engagement survey ratingsI developed and brought structure to two programs within the Claims space, post reorganization. The Claims Vendor Program supports over 100 providers with varying levels of system integrations. Planning and executing new software and upgrades to meet the needs of the business, and technical infrastructure requirements. The Workflow Automation Program is an internal software application which automates prioritization and bucketizing of user tasks, and removes manual processes. There were several projects within the Claims space which would begin leveraging this internal tool. I managed the work and project teams on behalf of Claims. Show less

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  Cortac group

  May 2018 - Nov 2019

  Senior associate

  Delivering capabilities and streamlined business processes for enterprise level programs

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  Microsoft

  Nov 2019 - now

  Leader and PMO for portfolio of programs with the mission to enable the business to stand up and operate cloud capacity for our customers as the Cloud and AI industry leader. Lead delivery of transformational programs on behalf of the business with process, platforms, software tooling, and reporting solutions. Collaborate with leaders across the organization to define strategy and execution plans, and create efficient and scalable processes for business operations. Implement and measure PM standards and practices. Show less · Led the initiation, execution and implementation of strategic initiatives to enhance organizational capabilities for Microsoft’s Cloud and AI Capacity delivery teams.· Managed a team of program managers empowered to take risks, continuously learn and deliver high impact programs to the businesses serve, enabling scale 4x. · Developed dependency management standards, along with cross-functional prioritization and alignment across the organization.· Lead and supported implementation of Master Data & Governance Model Show less

  • Principal PM Manager: Center of Excellence Portfolio Leader

    Jan 2024 - now

  • Principal PM Manager: Center of Excellence Capabilities Delivery Leader

    Aug 2021 - Dec 2023

  • Sr. Capabilities Delivery Manager

    Nov 2019 - Aug 2021