Experience

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  Tech source

  Jul 2007 - Jul 2015

  Computer technician

  Served as the first contact with customers who need technical assistance via the phone or email and made sure reliability and high level of customer satisfactionInstalled, repaired, and performed preventive maintenance on PC's, apple products including MacBook, motherboards, printers, and related IT equipmentPerformed installations, upgrades, backups of software applications and operating systems, firewalls, and provided training plans for new staffIdentified, researched, and resolved technical problems including documenting and monitoring problems in cases to ensure satisfactory and integrityCreated and maintained documentation of troubleshooting/problem resolution proceduresDiagnosed and resolved software and hardware (RAM, display, & USB) configuration problems during the initial call utilizing the appropriate technical supportIncreased the usage efficiency of overhauled intake documents by 50% between customers and staff Show less

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  Surecall contact centers ltd.

  Oct 2017 - Nov 2018

  Callcenter agent

  Responded to SureCall Contact Center's inquiries via email or phone to resolve issues efficiently and professionallyAdeptly handled inbound calls for sales and service vendors using cloud management platform software while keeping confidentialityMet and exceeded department productivity and quality standards by 10% and appropriately disbursed adjustments in accordance with policy and proceduresCommunicated effectively with an average of 35 clients per day by providing services, recommendations, and assistance while reducing the client waiting time by 5% Show less

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  Toronto transit commission (ttc)

  Aug 2019 - Oct 2019

  Transit operator

  Conducted preoperational inspection of the transit vehicles, in accordance with overhaul federal and state laws and departmental regulationsEnsured passengers were transported safely adhering to designated time schedules, and reduced the client travel time by 10% by monitoring vehicle speed and time spent at each stopConducted a post operational inspection of the outside of the vehicle to detect defects and body damage, broken windows, and graffitiDocumented and submitted written reports of situations such as accidents, unusual incidents, and other related transportation issues as they ariseResponded and provided solutions professionally to customer inquiries and concerns Show less

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  Human concern international

  Jan 2020 - May 2020

  Data entry operator

  Responsible for gathering, collating, and preparing documents, materials, and information for data entryPerformed high-volume data entry using word processing, spreadsheet, database, or other computer software and completed unfinished data entry within 2 monthsReviewed data for errors, missing pages, or missing information and resolves any discrepanciesProtected organization's value by following company policy and keeping personal information confidentialMaximized performance level and cost control initiatives through the IT knowledge by planning, purchasing, and building of custom PCs for the officeAble to research and decrease the purchase cost by 15%, resulting in saving over $1000 for the company Show less