Experience

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  Penguin pretzels

  Aug 2012 - now

  Chief human resources officer and customer service manager

  My time at Penguin Pretzels resulted in the following duties and then training others on these duties in order to develop the best Pretzelologists in the office and at the oven!Management and Leadership: Setting the vision and goals for the business, making strategic decisions, and leading the team.Financial Oversight: Managing the budget, keeping track of expenses and revenues, preparing financial reports, and ensuring profitability.Customer Service: Engaging with customers, addressing their needs, resolving complaints, and building relationships to encourage repeat business.Marketing and Sales: Developing marketing strategies, promoting the business through various channels, and actively seeking new customers.Operations Management: Overseeing daily operations, ensuring efficient processes, managing inventory, and maintaining quality control.Human Resources: Hiring, training, and managing staff, including scheduling shifts and fostering a positive work environment.Compliance and Legal Responsibilities: Ensuring the business adheres to local laws and regulations, managing licenses, permits, and any other legal obligations.Problem Solving: Addressing any challenges that arise, from operational issues to customer complaints, and finding effective solutions.Continuous Improvement: Evaluating business performance, seeking feedback, and implementing changes to improve efficiency and customer satisfaction. Show less

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  Activus connect

  Jun 2020 - Dec 2023

  Customer Service Representative for the IRS Stimulus payments.Answering Inquiries: Respond to taxpayer questions regarding stimulus payments, eligibility, and distribution timelines.Providing Information: Offer clear explanations about the different stimulus payment programs, including amounts and how they are calculated.Assisting with Applications: Help taxpayers navigate the application process, including any necessary forms or documentation.Resolving Issues: Address problems related to payment delivery, such as missing payments or discrepancies.Updating Records: Ensure that taxpayer information is current and accurate in the IRS system.Guidance on Tax Implications: Inform customers about how stimulus payments may affect their taxes. Show less

  • Senior Workforce Management Analyst

    Jan 2022 - Dec 2023

  • Workforce Management Analyst

    Jan 2021 - Jan 2022

  • Customer Service Ambassador

    Jun 2020 - Jan 2021