Experience

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  Central bank of indonesia

  Jan 2017 - Jan 2017

  Economic development intern

  - Delivered public information services through media, offering counseling and education about the 2016 paper and metal currency issuance. - Participated in the Seed Planting Event to conduct adaptation trials and cultivate garlic in Tanggamus, Lampung.

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  Pt bank mandiri (persero) tbk.

  Aug 2017 - Jan 2018

  Internship

  - Evaluated and assessed the performance of Front Liners, including customer service representatives, tellers, and security personnel, across 18 branches within Area Jakarta 5.- Assisted the business development team in presenting "Mandiri Fiestapoin" at the National Police Headquarters (Mabes Polri) & the Ministry of Public Works and Public Housing of the Republic of Indonesia- Participated in a digital marketing and e-commerce workshop at Pasar Mayestik in collaboration with Sirclo, educating sellers on the benefits of digital marketing- Maintained existing EDC clients, generating reports for merchant inquiries including troubleshooting with EDC, requests for additional EDC, and fulfilling their operational needs Show less

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  Pt. bank syariah mega indonesia

  Jan 2019 - Sept 2019

  Funding officer

  - Presenting the company's products to both individual and business clients, ensuring a comprehensive understanding of our offerings.- Working closely with customers to build and maintain strong customer relationships to boost loyalty for long-term engagement.- Creating pipelines and generating monthly reports for rollover instructions to ensure accuracy.- Assisting the branch in achieving its sales targets through strategic planning and execution.

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  Tinkerlust

  Jan 2020 - Dec 2024

  - Maintained customer relationships by understanding their needs and providing clear information, advice, and recommendations, achieving high customer satisfaction with a rapid response time of under 1 minute.- Promoting upcoming and ongoing campaign for customers through selling channel- Maintained any buyer inquiry such as promote upcoming campaigns, product demonstration, vouchers and order making, and any other inquiries- Maintained sales targets by securing a minimum of 2 orders daily through effective sales strategies and maximizing opportunities across all selling channels- Helped to enhance Tinkerlust credibility and build customer trust by achieved WhatsApp Verification- Created diverse proactive messaging templates for Tinkerlust's WhatsApp API by formulating and submitting custom wordings on Meta, optimizing customer communication- Helped to develop automated chat responses and bots to ensure continuous customer interaction during offline hours- Working closely with the team and manager to make and develop plans for better selling strategies Show less

  • Chat Commerce

    Jul 2020 - Dec 2024

  • Chat Commerce

    Jan 2020 - Jun 2020