Experience

• 

  Intalogi

  Dec 2018 - Jul 2022

  As Support:1. Troubleshoot Clients’ Issues (Most Issues are Financial, and Production, but also handling Inventory, Purchasing, Sales, Service, Technical / Server Problem).2. Learn new, and not common-used Epicor ERP functions.3. Manage relations with Clients.4. Sharing knowledge to the other Consultants.5. Follow up Issues to Epicor Principle.6. Create Solution (Knowledge Base) in Support Portal.7. Help Implementer Consultant’s and Professional Service’s Issues.8. Opening Balance On-Site Support.For Country Specific Function (with EPICOR Team, in English):1. Analyze Requirement and Benefit of CSF, and Create EPICOR Document (Documentation of the Background, Main Request, Benefits, Key Features, Business Flow, Limitation, etc.).2. Analyze and Design CSF for the Epicor ERP System, and Create Technical Design Document(Documentation of the Data Flow Diagram, Data Mapping, UI/UX, Logic, Validation, Business Flow, Scenarios, Examples, etc.).3. Test, Communicate with Technical / Developer Team, Quality Check / Control the Function that has been made, and Create Test Cases Document (Documentation of the Test has been tested, etc.).4. Presentate, and Demo Document and Function that has been made to EPICOR Team.5. Create Translation (English to Indonesian).6. After CSF Go Live support.As Pre-Sales:1. Demo and explain Inventory / Supply Chain Management and Country Specific Function (Withholding Tax and e-Faktur) in EPICOR ERP to Potential Client. Show less As Implementer (Inventory / Supply Chain Management, Production):1. Analyze Client’s Business.2. Provide best Business Flow for the client and EPICOR ERP System.3. Create Customs Design (UI/UX, Logic, Validation, and Data Mapping) of EPICOR ERP System based on client needs.4. Explain the Customs Design to Technical / Developer Team.5. Test, and Quality Check / Control for the Customs made in EPICOR ERP System.6. Teach Client’s Key Users about EPICOR ERP System.7. Explain, and guide Client’s Key Users for the Customs made.As Junior Project Manager:1. Compiling Project Timeline with Client.2. Understand what Client needs and create Scope of Work. Show less

  • EPICOR ERP Senior Level Functional Consultant

    Mar 2021 - Jul 2022

  • EPICOR ERP Mid Level Functional Consultant

    Mar 2019 - Mar 2021

  • EPICOR ERP Functional Consultant Trainee

    Dec 2018 - Mar 2019
• 

  Dana indonesia

  Aug 2022 - now

  Project management officer