Experience

• 

  Orange romania

  Nov 2007 - May 2023

  Coordinating and guiding the teams (10 - 17 people) to reach the sales targetDevelopment and realization of projects at individual level, by organizingcompetitions meant to lead to increase sales at the regional levelMerchandise management and good organization of the storeDealing with special situations and escalating customer complaintsIncreasing the level of satisfaction of the store's customers, through variousmethods - for example call accounts, surveysOrange Internal control of processes, activities and the accuracy of theirfinancial implicationsAnalysis of market dynamics in order to optimize opportunities in the localmarketManaging and improving the operational flow in the Orange StoreRepresenting the company in relations with local authorities,providing therequested information to the authorities control within the mandatory limitsOrganizing,coordinating the activity of the team in the store, not only on thesales sideInventory management (stock transfer); responsible for inventory inventory andflow control cashPromoting,selling Orange products,services when the situation in thestore requires it (for example lack of staff)Increasing the level of satisfaction of the store's customers, through variousmethods - for example call accounts,surveysOrange internal control of processes,activities and the accuracy of theirfinancial implicationsAnalysis of market dynamics in order to optimize opportunities in the localmarketManaging and improving the operational flow in the Orange Store.Representing the company in relations with local authorities and providing therequested information to the authorities control within the mandatory limits.Organizing and coordinating the activity of the team in the store, not only on thesales sideInventory management (stock transfer); responsible for inventory inventory andcash flowPromoting and selling Orange products and services when the situation in thestore requires it (for example lack of staff) Show less Customer support and adviceSelling the company's services and products ensuring a personalizedinteraction and premium experience customerAdvising clients in choosing the ideal solution.Providing solutions to problems reported by customersPromoting and selling Orange products, offers and services available forpersonalization customer buying experienceManagement of own stock of goods and participation in inventory.Promoting and selling Orange products and services in its own stores or in thefield within the actions organized at the level of the retail department. Show less

  • Smart Store Manager

    Oct 2013 - May 2023

  • Sales Project Manager

    Oct 2013 - May 2023

  • Sales Representative

    Jul 2012 - Sept 2013

  • Retention & Loyalty Assistant

    Oct 2008 - Jun 2012

  • Customer Care Representative

    Nov 2007 - Sept 2008
• 

  Amazon

  Aug 2022 - now

  Project manager(catalog manager)