K. Ariffin

IT Support Technician

435 followers

Muar, Johore, Malaysia

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Timeline
About me
Technical Support Coordinator
Education
- Sakra Academy Malaysia
  2012 - 2016
  Professional Cert Microsoft / CompTia / Cisco / Avaya / Ec-Council
  Activities and Societies: IT Trainer Specialist
- Microsoft Trainer
  2013 - 2013
  Professional Cert Microsoft Trainer
- Limkokwing University of Creative Technology
  1998 - 1999
  Certification architecture technology
- University of Cambridge
  1999 - 2001
  Advanced diploma network communication and telephony
- Trailhead by Salesforce
  2016 - 2016
  Professional Cert CRM
Experience
- Speeddotcom
  Nov 1996 - Sept 1998
  IT Support Technician
- Edaran IT Services
  Sept 1998 - Dec 2000
  System Engineer
- Sepakat Computer Consultant Sdn Bhd
  Dec 2000 - Jun 2003
  Senior System Engineer
- SHELL GLOBAL SOLUTIONS (MALAYSIA) SND BHD
  Jul 2003 - Jan 2006
  Team Lead
- IBM
  Feb 2006 - May 2008
  Technical Support Level 3
  onsite network support ---------------------------------- maintain physical support on network devices - switches / routers / switch board and network points.- network printers- AP devicesTelephony support--------------------------- support physically onsite - telephony equipment and configuration via Avaya - add remove delete user / reset / fax and IVR- daily meeting / report on site status- 1 assistance as a back up- daily backup tapes support- round check users network and telephony - support 700+ users onsite 24/7 Show less
- HP
  Jun 2008 - Dec 2012
  Technical Support Services / Queue Manager
  Cisco Voice------------------ Problem- Change- Management- Incident Queue Manager for ----------------------------- 7mates Level1 Engineers- 4mates Level2 EngineersMonitoring / Handling------------------------------ Cisco Call Manager- Cisco Unity- Cisco Express- Cisco Unified Operations ManagerManaging--------------- Voice Daily queue- Assignment Daily Report- SLA Daily report- APAC / EMEA Daily Meeting and escalation- Monitoring AMER / EMEA / APAC regions on Voice Queue Show less
- Sakra Acedemy (M) Sdn.Bhd
  Jan 2013 - Jul 2017
  Senior Trainer / Technical Manager
- Lantone
  Sept 2017 - Jun 2023
  - Technical Support Coordinator
    Feb 2023 - Jun 2023
  - System Support Engineer
    Mar 2019 - Feb 2023
  - System Engineer
    Sept 2017 - Mar 2019
Licenses & Certifications
- CompTIA A+
  CompTIA
- Microsoft Certified IT Professional: Server 2008 Enterprise Administrators (MCITP-EA)
  Microsoft
- CompTIA Server+
  CompTIA
- CompTIA Security+
  CompTIA
- CompTIA certified trainer
  CompTIA
- Microsoft Certified Trainer (MCT)
  Microsoft
- Salesforce Certified Administrator (SCA)
  Salesforce
- CompTIA Network+
  CompTIA
  Sept 2013
- Salesforce Certified Platform Developer I
  Salesforce
- Microsoft Project Certification
  Microsoft
Honors & Awards
- Awarded to K. Ariffin
  Queue Manager Hp September 1, 2008 BEST STAFF
- Awarded to K. Ariffin
  BEST STAFF OF THE YEAR Shell Malaysia November 1, 2006 Best staff of the year
Volunteer Experience
- Utilities Customer Service Representative
  Issued by Petrosains Sdn Bhd on Oct 2002
  Associated with K. Ariffin