Sally Mokhtar

Experience

• 

  Vodafone

  Aug 2013 - Dec 2014

  International Customer Service Advisor

   BPO (Business processing overseas), and offshoring services to UK.  Provide customers with product and service information. Upsell products and services. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquiries not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements. Other duties as assigned. عرض أقل

• 

  Not Courses

  Nov 2014 - Jan 2018

  • Attending HR recruitment Demos to specify if the applicant is qualified to attend the training.• Coordinate training schedule with the hiring and training demands.• Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, meetings and workshops.• Conduct training sessions covering Not Courses Methodology and Teaching techniques.• Test trainees to measure progress and to evaluate effectiveness of training.• Report on progress of employees under guidance during training periods.• Work on technical and non-technical trainees' problems and monitor improvment.• Deciding at the end of the training batch if the teacher is qualified for the job or not and if yes decide which level is the trainee capable of teaching.• Other duties as assigned. عرض أقل  Provides direct support service to individual students, small groups, and classrooms. Completes assessments, referrals, and counseling with students. Oversees implementation of Not Courses program. Consults with other professional staff. Serves as a member of the support team. Completes written reports as needed or as requested by direct manager. Other duties as assigned. Provide direct service to students in the classroom at least once per week. Conduct professional development workshop on identifying at-risk students. Interview students. عرض أقل

  • Trainer

    Dec 2015 - Jan 2018

  • Student Counselor

    Nov 2014 - Jan 2018

  • English Instructor

    Nov 2014 - Nov 2015
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  Al Hamraa Girls' School

  Feb 2020 - Aug 2021

  English Language Teacher