Prashant Hiremath

Experience

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  Reliance Infostreams Pvt. Ltd

  Jun 2002 - Jan 2004

  Network Support Engineer

  •Addressing internal customers on Reliance networking related problems. Keeping track of network status and coordinating with operations team and field engineers. •Interacting with the customers and solving their problems online. •Assisting clients on using different products and services, and internal customers on new products and services.

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  Seacom Solutions (India) Ltd Retail SmartShopTM

  Feb 2005 - Jun 2005

  Management Trainee

  • Business Study, Requirement gathering, documentation, analysis and Implementation, Live Run and Client Training (onsite) of SmartShopTM Enterprise. At Kris world Markets Ltd, Bangalore for Seacom solutions (India) Ltd, Pune • The objective of the Job was to identify the appropriate business model for KrisWorldMarket that suits their business requirement and promising best industry standards in the best-cost optimization possible to ensure sustainable business growth using IT as a tool broker. • It covers the entire software engineering process starting from the requirement definition passing through the entire project management life cycle ending with the system installation, training and implementation of the system to handle the business needs Achievements:Implemented SmartShop TM (POS) for Kris WorldMarket involving right from the requirement gathering stage to training end users and GOLIVE stage Show less

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  Synygy

  Aug 2005 - Feb 2007

  Associate Business Analyst

  As an Associate Business Analyst roles and responsibilities:•Client interface and requirement gathering regarding business processes and rules•Analyzing data and provide recommendations to improve plan structure to enhance effectiveness •Developing detailed data models, process designs (high level as well the configuration level design) and configuring the same in the EIM •Driving the pharmaceutical clients to effectively manage and achieve corporate goals by providing plan managed solutions, improving the efficiency and effectiveness of the sales and goal-setting process. •Implementing comprehensive testing (Unit, System and Performance) processes to ensure quality output Show less

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  TechMahindra

  Feb 2007 - Jun 2011

  Process Consultant

  Worked across different geographies in UK and Europe for client, assuming roles of Business Analyst, Client Relationship Manager, business process consultant, business transition consultant, and change manager •Worked identifying cost effective people, process and system recommendations to improve processes using different methodologies, tools and frameworks- As a Transition and Transformation Lead, was involved in leading a Large Migrations programme, key responsibilities were to carry out Due Diligence ,Process relativity analysis, Process complexity assessment, Volume and high level effort estimation- As a Lead Consultant, was involved in leading the OSS & BSS transition and transformation program. Key responsibilities were:•To act as central consultant & SPOC between the contracts teams, transition teams and off-shore teams (Platform, System development and Solution designer teams)•Engage with the account team to identify Business improvement opportunities, business benefits (ZPI - opportunities to reduce FTEs and/or cut costs, increase RFT and reduce cycle time)•Experience of training, mentoring and coaching the resources for embracing the TO BE processes and activities•Consultant in creation of the first ever Shared Service Unit (SSU) within TechMahindra [ in partnership with British Telecom (BT)]•Experience in process architecture, customer experience improvement, process design and implementation of Process solutions and process based IT solutions for programmes in BT •Concurrent collaboration in various multi-skilled teams to achieve project objectives•Experience in review and propose process enhancement using ITIL V3 and provide input to the on-going Service Improvement Program•Design, Documentation (AS IS & TO BE) with Business Process Modelling tools like MS Visio, ARIS •Effective in building strong relationships with client team members of all levels in the business Show less

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  EXL

  Jul 2011 - Sept 2017

  Transformation Manager

  A highly experienced Transformation, Process Excellence and Business change Manager with around 10 years of experience in successfully executing, managing and leading projects on business change management, operational excellence and business process reengineering. Operating on global stage, playing varied roles working with senior executives in diverse business domains like Telecom, Insurance, Banking and Healthcare. Looking to leverage my learning into adjacent or new domains and sectors as wellBased out of London, currently leading multiple transformation assignments for client in UK & I and CE geographies, with a special focus on change management, operations and process excellence, process transformation & re-engineering projects Show less

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  Www.housemeal.com

  Aug 2016 - now

  Founder