Douglas Stancil

Experience

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  Regions Bank

  May 2017 - Sept 2019

  Digital Communications Specialist

  - Served as team lead for INTERACT program that yielded a 15% increase of usage among customers. - Identifies and meets customer needs through providing advice, guidance, and education to customers on the full ranges of products and services across digital platforms. - Achieves and over exceeds performance targets monthly for quality assurance and efficiency needs through internal and external communication messaging and project initiatives. - Identifies areas where marketing techniques can be implemented to solidify and build client relationships. Show less

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  BallerTV

  Apr 2018 - now

  Sports Event Coordinator

  - Provide management, coordination, and/or technical support to broadcasters for tournaments.- Networked effectively with customers, to increase product subscriptions by 20% over 4 months. - Proactively identifies opportunities to spearhead on-site/off-site efforts to market, communicate, and educate consumers on subscription product. - Capitalized on interpersonal skills to manage a team of broadcasters that provide coverage on multi- court events.

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  Social Security Administration

  Sept 2019 - now

  Customer Service Representative

  -Assist 50+ elderly, disabled and disadvantaged recipients and applicants daily by interviewing, investigating, and resolving customer service issues.-Provide explanations to regulatory provisions and advise on requirements for obtaining benefits or continuing eligibility.-Utilize multiple systems simultaneously to provide answers to questions about Social Security las and programs administered including Social Security

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  ContraBrand Agency

  Aug 2021 - Dec 2021

  Digital Strategist

  -Developed social media campaigns for musicians to grow their fanbase and streaming numbers using paid ads, influencer marketing, and organic content strategies.-Managed multiple YouTube campaign that generated 125,000+ video views in a single month.-Facilitated business process improvement and communication strategies for users.