Brian Wells

Experience

• 

  Rich Certified Services Inc

  Feb 2005 - Jun 2008

  Division Manager

  • Managed a team of 12 service techs in Ohio and Michigan• Responsible for scheduling, auditing time sheets and handling day to day operations of POS service Dept.

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  Tolt Service Group

  Jun 2008 - Feb 2013

  Deployment Project Manager

  Deployment Project Manager/ Customer Service • Managed POS implementation and upgrades at Kroger stores throughout Ohio and Michigan• Managed deployment tech teams in Columbus and Michigan installing network equipment, rack and stack, troubleshooting phone systems and phone lines. • Installing and Upgrading Computers, time clocks and POS equipment. CAT5 cable installation and termination.• Responsible for project resource procurement and logistics to insure equipment was onsite and on time to meet project schedules. • Worked with Kroger technology team daily to ensure delivery of projects on time, on scope with high quality. • Worked with project team to create accurate install documents for the installers. • Provided daily progress reports through SharePoint or direct emails Show less

• 

  Ascena Retail Group, Inc.

  Sept 2014 - now

  Strong Understanding of credit/debit processing flow and troubleshootingLead in resolving payment authorization issues on EMV roll outs for LB\CA\JST storesSupported EMV roll out of 2800 plus stores converting from AJB/Shift4 to AurusAssist in file transfer setup with our EFT team and vendorsVerify software load on VeriFone MX915 and MX925 payment terminals and push software as necessaryHeaded up meetings with Sales Audit, Aurus and dressbarn teams to identify software issues causing large number of discrepancies in our settlement processesWorked with hardware and software support teams on improving payment terminal replacements processes and procedures. Show less • General lead project management support for large-scale point of sale (POS) roll outs• Provide Level III remote help desk support for nationwide roll out of OrPos to 2200 retail stores covering hardware/software on computer, printers, and other devices. • Remotely support onsite technicians to fix computers, printers, UPS systems, and networking. • Create new documentation to outline correct procedures and policies. • Provide support and individual training for new associates. Show less Store Support Analyst III • Knowledge transfer from then current employees to learn traffic counters, support and processes.• Startup of Traffic counter support to new support office.• Created new documentation for Service desk Level 1 for support of Traffic counters.• Provide Level III remote helpdesk support for nationwide retail stores covering hardware/software on Axper and SMS traffic counters. • Work with Peregrine ticketing systems on over 40 tickets a day; dispatching and working with technicians in the field to fix traffic counters. Show less

  • Lead Tech Payment Systems

    Jun 2017 - now

  • Lead Technical Support Analyst

    Jan 2015 - Jun 2017

  • Store Support Analyst III

    Sept 2014 - Dec 2014
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  IT Unlimited

  -

  Field Engineer