Anton Maerov

Experience

• 

  IFAW (Международный Фонд защиты животных)

  Nov 2008 - Apr 2015

  PR Department Assistant

  Development, organization and event production.Presentations and workshops for event participants.Analysis of the results of activities.Create and management of information database.

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  PepsiCo

  Mar 2014 - Sept 2016

  Learning and Development Specialist

  Planning and organization of internal and external trainings for employees (Time Management, Presentation Skills, Facilitation Skills, Excel & Power Point, Recruitment, Organizational Savvy, Anti-corruption policy, Leadership development, Career management).Adaptation (translation, updating and implementation) of international training programs (First time manager, Diversity and inclusion, Organizational savvy).Administration of e-learning.Support the corporate portal.

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  Логика бизнеса

  Feb 2017 - now

  Management of the technical support department (remotely 50 people).1) Planning and recruitment.2) Personnel management.- coordination of new employees with the Customer- organization of staff training and development- staff competence support, staff evaluation- coordination of work schedules, vacations- conflict and communication management- control of performance discipline, compliance with internal regulations of the company- quality control of performance of contractual obligations, service processes and interaction with the Customer, compliance with the Agreement on the level of service provision- monitoring of employees' performance indicators- development and support of the motivation scheme of the technical support department3) Interaction with the Customer.- acceptance and elimination of comments on the quality of work of the technical support department- development and coordination of service provision regulations- preparation of responses to official letters of the Customer- official, informal correspondence, participation in meetings4) Interaction with other divisions of the company on the issues of building processes, fulfillment of contractual obligations and compliance with internal regulations.5) Development and implementation of internal processes of the technical support department.- improvement and optimization of internal processes, costs Show less 1) Adaptation of new employees. Development of on-boarding programs for technical support engineers. Learning materials creation and renewal. New employee control and support.2) Certification of technical support engineers. Test tasks preparation. Work in the electronic test platform (test introduction, statistics analysis, reports generation, etc.). Establishment of the certification process. Drawing up reports on results.3) Development and implementation of training sessions: teambuilding, communication skills, presentation skills. Webinars development and launch on request.4) Conducting product trainings (enterprise content management system) for users.5) Holding events to provide positive atmosphere within the team of technical support engineers.6) Staff recruitment. Leading technical interviews for the position of engineer of technical support of the second line. Show less

  • Head of Technical Support

    Jul 2018 - now

  • Training and Development Specialist

    Feb 2017 - Jun 2018