Suzetta Whitaker

Experience

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  Fiserv

  Feb 2009 - Aug 2012

  Shift Supervisor

  Roles and Responsibilities.● Scheduled and tracked work assignments for a team of 3 associates.● Managed and trained new associates on multiple software applications.● Increase production by 5% by modifying a five-step process to four.● Manage and analyze quality control, ensure all processing and deadlines were met.● Prepared cash letters for foreign items.● Created and maintained log for tracking purposes and ran end-of-day reports.

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  Bronzeville's Best (Seasonal)

  Aug 2012 - Oct 2021

  Bronzeville's Best Best

  Roles and Responsibilities:• Provide exceptional service to guests, ensuring their availability and securing advance payment.• Verify guest information and maintain clean and organized spaces.• Communicate with guests via phone, text, or email to ensure their satisfaction and address concerns they may have.• Promote the business on social media platforms to maximize brand identity and generate revenue.• Contribute to the success of the company by delivering high-quality customer service and promoting business growth.• Manage customer inquiries, complaints, and requests with a focus on delivering personalized solutions that exceed expectations. Show less

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  PeopleScout

  Mar 2014 - Nov 2019

  Roles and Responsibilities.● Recruited CDLA Delivery Truck Driver● Verified eligibility for specific licenses, MEC cards.● Verify transmission experience: Manual / Automatic● Maintained pipeline for Delivery Drivers and Warehouse positions● Interviewed and scheduled candidates for in-person interviews.● Met high volume goals 40 calls per day ● Tracked candidate progress via Excel spreadsheet. Roles and Responsibilities.● Supported recruiting coordinators.● Sourced, and interviewed candidates for various positions.● Gathered candidates' work history, job skills, and training information.● Refer candidates to recruiting coordinators.● Contacted candidate for next phase of the interview. • Supported recruiting coordinators.• Reviewed and evaluated applicants' qualifications.• Screen candidates for customer service positions.• Refer candidates to recruiting coordinators.• Track candidate progress using an Excel spreadsheet.• Experience with Kenexa ATS. Roles and Responsibilities.● Reviewed and evaluated applications for various positions.● Screened qualified candidates for several clients.● Informed applicants of compensation, working conditions, and schedule.● Tracked candidate progress using Excel spreadsheet.● Experience with I - Call ATS.● Participated in regular training to learn additional skills.

  • Recruitment Coordinator - Sysco Team

    Mar 2017 - Nov 2019

  • Recruiter - Avis Team

    Mar 2016 - Mar 2017

  • Recruiter - Aenta Team

    Mar 2015 - Mar 2016

  • Talent Acquisition Specialist

    Mar 2014 - Mar 2015
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  U.S. Census Bureau

  Jan 2020 - Oct 2020

  Roles and Responsibilities.● Managed a team of 15 consisting of Office Clerks, Census Field, and Office Supervisor.● Responsible for accomplishing production and quality goals in the field.● Monitored daily assignments, and provided group and individual training.● Identified and researched challenging areas to enumerate.● Created a strategic plan of action to gain access to difficult areas.● Approved time and expense records. Roles and Responsibilities.● Managed logistics for data collection.● Supervised workload of Office Clerks in field operations.● Assembled training materials for Group Quarters Operations.● Disbursed cases to Enumerators to conduct enumerations.● Conducted quality control when GQ cases were returned.● Shipped completed enumeration packages via FedEx. Roles and Responsibilities.●Sourced, reviewed, and interviewed applicants for various positions.● Conducted telephone interviews.● Informed applicants of compensation, working conditions, and schedule.● Updated candidate progress using DAPPS Census ATS software.● Assisted in preparing GQ operation for enumeration.● Contact facilities explaining the purpose of the Census and enumeration option.

  • Census Field Manager

    Jul 2020 - Oct 2020

  • Office Operation Supervisor

    Mar 2020 - Jul 2020

  • Census Field Clerk

    Jan 2020 - Mar 2020