Michael Valletti

Experience

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  JPMorganChase

  Sept 1990 - Aug 1996

  Risk Management / Lotus Notes Administration / Deskside Support

  Business Analyst for the technical aspects of the Product and Production Risk Management department. Performed user, system, and departmental audits with associated variance reporting and findings presentations to leadership. Assisted department auditors both in and outside the IT space. Supported several hundred users with regard to systems access, profiles and security. Supported 1000+ users, business applications, and hardware in multiple departments via deskside and remote support. Lotus Notes Administrator and developer supporting 4 mail and 3 application servers in sites across the U.S. • Participated in risk management audits of the customer service, collections, and fraud departments regarding IT controls for the bankcard division • Prepared findings and verified internal remediation steps completed • Maintained access profiles and hardware inventory of the user base • Performed desk-side end-user support of call center employees with over 1,000 networked pc’s, dumb terminals, management workstations, and laptops. • Acted as Lotus Notes administrator for approximately 200 users including multiple on-site application and mail server installations, user roll-out, training class content development and class instruction, end-user support. • Created and deployed Lotus Notes databases as needed for management and supervisory staff with nightly data backup of application and mail servers Show less

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  IBM

  Jan 1996 - Sept 2001

  Function Test Team Lead / 2nd Tier Messaging Support

  All phases of Quality Assurance testing, reporting, and requirements management for business-to-business e-commerce solutions in the EDI space. • Led Business Exchange Services – Internet Transfer service team. • Tested internal client end-user messaging tool for Windows and DOS. • Produced test documentation including project sizing, risk assessments, test plans, test cases, execution and resource schedules, requirements reviews, defect, status, and exit reports • Reviewed development documentation including high-level designs and functional specifications for defects and completeness. • Managed contractor test staff based on project scope and acquired inter-department and UK assistance as needed to meet schedules. • Worked with development and network support to resolve environmental issues and defects • Developed and maintained Lotus Notes function test database templates to track test projects. • Provided 24/7 second-level support of the Advanced Messaging file transfer system. • Performed problem determination and resolution of all message transfer interruptions Show less

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  OpenText / GXS

  Sept 2001 - Nov 2020

  Lead QA Engineer / Function Test Team Lead

  Quality Assurance analyst on very large B2B EDI systems encompassing team management and all phases of QA from planning and documentation to production. Recently completed a seamless migration of functionality, data, customers, and partners from an acquired South American interchange company. Other efforts include corporatewide QA metrics creation, adoption, tracking, and rollout; Design and implementation of internal QA process workflows within an Agile context; Design, implementation, and training of users on an internally developed document management and workflow system using Sharepoint; Design and rollout of corporatewide training portal and the sunset and replacement of Quality Center. • Performed Service Level Management – Network availability and throughput validation including setup, configuration and testing of protocols and service messages, customer throughput, and reporting processes via a UI front end tailored for internal and external customers • Teamed with workflow developers to design, test, and implement an internal automated document approval workflow process based on customer requirements • Created proof of concept message flows and testing for customer requested services • Managed projects from a QA perspective and oversaw, participated in test efforts of 3rd party Brazilian vendors and internal development • Led testing for the seamless migration of messaging processes and functionality of acquired Brazilian company, ‘Interchange’ • Executed and validated customer security code requirements through static and dynamic tests using 3rd party software • Worked on a seamless migration of the IBM Information Exchange messaging platform, applications, and customers to the GXS trading platform • Sharepoint department developer, migrated Lotus Notes test documentation into forms including test cases, test plans, build letters and exit reports Show less

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  Rooms To Go

  May 2021 - now

  Sr. Test Analyst