Talk to sales Try for Free
Shawn Knight

Shawn Knight

Followers of Shawn Knight2000 followers
location of Shawn KnightBridgetown, Saint Michael, Barbados

Connect with Shawn Knight to Send Message

Connect

Connect with Shawn Knight to Send Message

Connect

  • Timeline

  • About me

    Manager, B2B Voice, UCaaS, CCaaS @ Cable & Wireless Communications | Technology Innovation | Go-to-Market Strategy | Product Management | I help co-create value-driven solutions that solve business needs.

  • Education

    • The Combermere School

      1989 - 1994

    • The University of the West Indies Cave Hill Campus

      2021 - 2023
      Master of Science - MSc Business Analytics

      Expected

    • The University of the West Indies Cave Hill Campus

      2010 - 2016
      Bachelor of Science - BSc (Hons) Computer Science & Management

    • Samuel Jackman Institute of Technology

      1999 - 2001
      City & Guild Diploma Microcomputer Technology Distinction

    • Barbados Community College

      2007 - 2010
      Associate of Applied Science - AAS Electrical Engineering

    • Samuel Jackman Institute of Technology

      2001 - 2003
      City & Guild Diploma Electronic Servicing

  • Experience

    • Cable & Wireless

      Nov 1997 - Sept 2013

      Provided pre-sales and post-sales engineering of telecommunications solutions for B2B and SMB sales teams. Solutions included voice and data services, PBX, WiFi, Networking and Structured Cabling. Installed and maintained telecommunications services for corporate customers including: Key-Systems, Digital & VoIP PBXs, L2 Switches, trunks, etc.

      • Technical Support Representative

        Jun 2006 - Sept 2013

      • Business Systems Technician

        Nov 1997 - Jun 2006

    • Cable & Wireless Communications

      Oct 2013 - now

      Responsible for the creation of strong customer value propositions and commercial strategies for the range of products in my portfolio. Define the product vision and strategy; influence the roadmap and lifecycle management. Act as a product evangelist, advocating for the product portfolio internally and externally, and demonstrating its value proposition. Prioritize features and enhancements based on business value, customer impact, technical feasibility, and market dynamics. Gather and analyze user feedback and competitive insights to inform product decisions. Collaborate closely with engineering, design, marketing, sales, customer support, and other teams impacting the end-to-end customer journey. Collaborate with marketing, sales, and communication teams to plan and execute product launches and promotional activities. Monitor and analyze product performance, user adoption, and customer feedback to iterate on the go-to-market approach. Continuously monitor and evaluate key product metrics, customer feedback, and market trends to identify areas for improvement. Show less

      • Manager - Business Voice, Unified Communications, Collaboration and Contact Center Solutions

        Oct 2022 - now

      • Business Solutions Architect - Unified Communications, Collaboration, Contact Center and Hospitality

        Jan 2017 - Sept 2022

      • Sales Engineer

        Oct 2013 - Dec 2016

    • Cari-Trade Consulting Ltd

      Jul 2022 - Feb 2024
      Director

  • Licenses & Certifications

    • A+

      CompTIA
      Aug 2005
      View certificate certificate

    • Network+

      CompTIA
      Aug 2006
      View certificate certificate

    • Applied Electronics for Technicians

      Samuel Jackman Institute of Technology
      Jul 2002

    • Network Cabling

      Samuel Jackman Institute of Technology
      Apr 2001

    • The Fundamentals of Digital Marketing

      Google Digital Garage
      Jul 2022
      View certificate certificate

    • Computer Maintenance

      Samuel Jackman Institute of Technology
      Jul 2000

    • Avaya Implementation Professional Specialist (AIPS) - Avaya IP Office

      Avaya
      Jun 2013

    • Siemon Cabling System Authorized Designer/Installer

      The Siemon Company
      Nov 2005

    • Social Media Marketing

      HubSpot Academy
      Jul 2022
      View certificate certificate

    • Inbound Marketing

      HubSpot Academy
      Jul 2022
      View certificate certificate

  • Honors & Awards

    • Awarded to Shawn Knight
      Sales Engineer of the Year C&W Business Barbados Dec 2016

  • Volunteer Experience

    • President General

      Issued by Barbados Workers' Union on Sept 2021
      Barbados Workers' UnionAssociated with Shawn Knight

    • Vice President - Executive Council

      Issued by Barbados Workers' Union on Sept 2013
      Barbados Workers' UnionAssociated with Shawn Knight