Fergal Darby

Experience

• 

  The Insurance Line

  Mar 1998 - Jan 2003

  Team leader Sales

  lead a small team to consistently meet and beat targets for Insurance sales as well as meeting my own sales goals, providing one one one and team feedback and coaching.

• 

  The PolicyShop

  Jan 2003 - Aug 2007

  Senior Insurance sales and service

  I was part of a small team, underwriting and selling auto insurance and home insurance to the walk in public and over the telephone.I consistently meet targets for sales and overall performance, using contacts at Lloyd's of London to get the best deals for my clients for new business and also to retain at renewal.I also looked after our small home insurance division tripling the size by the time I had left.

• 

  Superpartners

  Jan 2008 - Nov 2012

  Working with the AustralianSuper trustee to find the best outcomes for members and employers in superannuation. Working with HESTA superannuation to assist members and employers find solutions to their super needs.

  • Customer Care Officer

    Nov 2009 - Nov 2012

  • Customer Service Specialist

    Jan 2008 - Nov 2009
• 

  Link Market Services

  Nov 2012 - May 2019

  As a Client Service Advisor, I display cheerful cooperation while interacting with internal and external stakeholders, a heartfelt commitment in managing and solving issues and a willingness to achieve the best outcomes for our clients, members and employers.I have been commended on numerous occasions by our stakeholder’s management within AustralianSuper for providing superior service to employers and members of AustralianSuper. I have been included in the AustralianSuper employer monthly update with regards to providing exceptional service to an employer and I have just recently been provided with excellent feedback for assisting an employer with solving an ongoing issue.As part of an initiative to up-skill our contact center, I have trained and lead a clearing house employer support team within our contact center, providing initial of training on the floor as well as attending team meetings and official classroom training for new team members. I am the point of contact for our contact center team leaders and consultants in relation to our clearing house.I have acted as Team leader for the Client Service Advisor team on numerous occasions during my team leader’s absence. I enjoy attending meetings and interacting with management and team leaders to enhance my performance and grow my potential. Show less

  • Client Service Advisor

    Mar 2019 - May 2019

  • Product Support Analyst

    Sept 2018 - Apr 2019

  • Priority Employer Consultant

    Jan 2018 - Sept 2018

  • Client Service Advisor

    Nov 2012 - Jan 2018
• 

  NAB Corporate & Institutional

  May 2019 - May 2021

  Analyst Employer Data
• 

  IOOF Holdings Ltd

  Jun 2019 - now

  Transition Manager

  Working with employers, stakeholders and vendors to successfully transition all sizes of businesses through SuperStream changes, with over 12 years' experience on various clearing houses designed for Superannuation.

• 

  National Australia Bank

  Jul 2019 - Aug 2021

  Transition Manager