George Tharakan

Experience

• 

  Keane

  May 1998 - Feb 2001

  Providian Financials is one of the leading credit card service providers in USA. It provides nationwide consumer lending and deposits products. The role was to come up with Design and develop those for change requests within the existing Offer application. Roles and Responsibilities include• Designed, coded tested and supported the existing application.• Screen designing using Visual Basic and report generation using Crystal Reports.• Led and coordinated different activities • Maintained and supported the existing system after production go live Show less The automated Data Conversion System involves automating the data collection and conversion and the entire project life cycle is carried out for individual products. As the lead and analyst programmer, the roles and responsibilities include• Software development included impact analysis, development, testing and support• Involved in client interaction and problem reporting• Pear head of official handover and did the onsite training • Implemented quality - ISO 9001 certification• Part of the onshore handover team Show less

  • Team Leader/Analyst Programmer - Offer Application for Providian Financials

    Sept 2000 - Feb 2001

  • Lead Programmer - Event Driven Collection System for Providian Financials

    May 2000 - Aug 2000

  • Team Leader/ Analyst Programmer - Automated Data Conversion System for Lexis-Nexis Inc, USA

    May 1998 - Apr 2000
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  Orange

  Feb 2001 - Aug 2010

  Responsible for the Managed Services delivery and 24/7 Application Support of all key CRM & Online based applications of Orange and management of 85 member team between onshore & offshore.• Through consistent delivery of end-to-end managed services by meeting all SLAs and KPIs with no service credits, successfully secured a 3 year further extension worth £9M• Worked collaboratively with multiple stakeholders and partners and delivered a large billing replacement programme of £1.5M within budget and timeline• Drove the service and system improvement initiatives delivering value adds of over £2M in annual savings to Orange• Played a significant role in winning the first ever “Supplier Excellence Award for Relationship Management” award from Orange for NTT DATA• Championed and implemented NTT DATA‘s initiative “DynAMO“ to the managed services delivery – enabling client reference from Orange, which resulted in Keane (now NTT DATA) to be in the “Top IT innovative magazine” in 2010• Represented Orange in the Operators Mobile Portability Forum. Was the only Non-Orange employee to represent this forum within the other network providers in UK Show less Responsible for providing 24/7 application support and operational consultancy for Orange’s critical prepay applications. Team Leader for various application support teams that Keane was providing for Orange. • Led the onshore support team and implemented the first ever 24/7 support services for Orange with onshore-offshore support activities• Ensured incidents were resolved within SLAs for PrePay & Mobile Portability applications• Won the “Most Commitment” award from IT Operations Director in 2004 for outstanding contributions in Operations area Show less

  • Service Manager for Keane - Managed Services for CRM and Web Applications

    Aug 2008 - Aug 2010

  • Application Support Team Leader and Analyst for Keane - CRM applications

    Feb 2001 - Jul 2008
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  O2 (Telefónica UK)

  Sept 2010 - Dec 2015

  Client Delivery Manager for NTT DATA UK

  Responsible for the overall end to end delivery for O2 & giffgaff engagements and management of 120+ global team with a combined annual revenue of over £7 million.• Through the implementation of good practice delivery and management processes, grew the account revenue by 40% to £7m per annum• Improving client confidence, trust and strengthening the relationship, secured further multi year extension renewals worth £10M for 2 critical deals• Implemented the right shoring strategy and improved delivery model, which resulted in increased productivity & utilisation leading to a 5% increase in account margin• Through the newly introduced value creation framework, brought in continuous improvements and value adds into the ongoing delivery process, which resulted in £500K+ worth of value adds delivered to Telefónica; gaining further client confidence and trust• Leveraging the trusted client relationship built at Telefónica UK and through delivery-led sales initiative, started services to “Tesco Mobile”– a new logo and client for NTT DATA at the time, which now has grown into a £2M account• Implemented a balanced scorecard to measure value and performance across all engagements, which directly led to a better partnership and increased business measured by delivery led sales & value-added initiatives• Won the NTT DATA Group level “Sales award” in Japan for winning and delivering Test Partnership engagement in Telefónica UK Show less

• 

  NTT DATA UK

  Jan 2016 - now

  Delivery Director

  Accountable for the end to end delivery management and client relationship of various strategic engagements involving a high level of complexity across multilple industries as well as management responsibility for large teams and lower level leaders.• Leveraging prior client relationship brought in a new automotive client and through structured delivery gained the client confidence, expanding the account to a £1M+ strategic account• Introduced a multi shoring & flexible commercial strategy for a Telco client, enabling the client to be recognized and awarded in the industry and thus increasing NTT DATA’s revenue by 27% & margin by 7% of the engagement• Within 2 months, doubled the size and throughput of the Nearshore team by implementing a revised & collaborative delivery model for a retail automotive client. This resulted in a three-fold increase of the client’s car sales compared to the previous year• Within 3 months managed the complete turn around of a failing project to successfully delivering a major country wide infrastructure delivery to time and budget. This included full responsibility for a 120+ onshore/offshore team and enabling the client to achieve one of its key strategic goals to install smart meters in UK• As part of the “Office of the CTO” function, owned and rolled out a new investment initiative “Technology Academy”, which resulted in adding & training 100+ new People from non-IT background to the company, contributing to the 2% overall UK country margin improvement• Led the “People Management” initiative and implemented a revised process that aligned with the organisation’s strategy and goals, resulting in 400+ employees in UK having SMART objectives & achievable career paths • Recovered a lost revenue of £700K from a client by proactively conducting a thorough assessment & due diligence and working collaboratively with the different support functions Show less