Utkarsh Jain

Experience

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  Career Vyas

  Jan 2023 - Mar 2023

  Mentorship Program Coordinator

  Mentorship Program Coordinator• Program Development & Analysis:Designed and implemented a mentorship program tailored for JEE and NEET students, focusing on enhancing their preparation strategies.Conducted in-depth analysis of program effectiveness to ensure alignment with student needs and mentor capabilities.• Onboarding of Right Mentor:Formulated SOPs to onboard right mentors who can guide students effectively.Utilized insights to optimize mentor-student pairings and improve program outcomes.• Mentor Engagement & Training:Led meetings with mentors to onboard and guide them through the mentorship program, ensuring they were well-equipped to support students effectively.Provided ongoing support and resources to mentors, fostering a collaborative and impactful mentoring environment. Show less

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  Urban Company

  Jul 2024 - now

  Category Manager

  Category Manager - Painting & Decor LHP (Large Home Projects) - Urban CompanySupply Management - Analysis & Strategy for Onboarding:Strategize a hub wise plan for onboarding of RMs (painting contractors) for season, calculated the delta according to projected demandSpearheaded the onboarding process for painting contractors specializing in large home projects, ensuring a robust and reliable network of service providers.Aggregated referral data from existing partner base to fulfill the current deltaFulfillment - Day-to-Day Operations:Managed the end-to-end fulfillment process, overseeing daily operations to ensure seamless service delivery.Monitored and addressed cancellations and escalations, implementing solutions to enhance customer satisfaction and reduce churn.Quality Management (NPS):Focused on improving Net Promoter Score (NPS) by maintaining high-quality service standards.Analyzed customer feedback and implemented corrective actions to enhance service quality and customer experience. Show less