Chad Emling IV

Experience

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  Network Telephone, Talk America, Cavalier Telephone

  Jan 2000 - Jan 2010

  Pathstar Prov, Order Prov, Loop Install, CIS, NOC Survellance, Repair, Advanced Business Solutions

  Customer Repair / Advanced Business Solutions:- Responsible for the troubleshooting of any and all network issues-Direct contact with Customers on a customer service level-Worked extensively with other groups to resolve issues from all different aspects of serviceNOC Surveillance:-Performed direct network surveillance of the entire network to include all voice and data switched, and interconnections-Reported outages and took steps to restore any lost service-Implemented planned network reconfigurations/upgrades, working directly with field and switch technicians to replace faulty equipment or to perform network upgrades Complex Translations:-Provisioned all voice services on Lucent 5ESS Switches-Investigated and resolved routing troubles related to the 5ESS-Produced reports and performed routine switch maintenance-Built and configured the 5ESS network with new rate centers, exchanges, and least cost routing changes, as the company’s network grew, evolved and was optimized.Loop Install / Customer Install Support:-Worked closely with field technicians on new installations-Accepted/Tested circuits from LECs in support of provisioned services-Provisioned equipment and built configurations across multiple network elements to provide customers with serviceOrder Provisioner:-Created orders for voice, data and Internet services-Managed Customer accountsLucent Pathstar Provisioner:-Uploading configurations to the Pathstar voice switch-Managing and provisioning customers on the switch-Network Maintenance related to the Pathstar Show less

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  Entertainment Matters

  Jan 2006 - Jan 2007

  Technician

  - Part-time position while working for Cavalier TelephoneInstalled full entertainment systems in houses including home networking/interface-Wiring and cabling [CAT5 and 6, RG6, HDMI, Speaker, etc] -Speaker, tv, etc installation// mounting-Panel [touchscreen,etc] installation and programming-Racks and rack mounted equip installation -System integration and management.

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  Cavalier Telephone / PAETEC

  Apr 2010 - Jun 2011

  HPBX Project Manager

  -Overseeing customer installs for a Hosted PBX product/IPEER.-On-site training of customers on the onsite Equipment-“Go-to” for customers regarding issues or inquiries of function-Helped each small business set our voice over internet to match functionality for their business [call flow, setup, and management].- Had a leadership role in rolling the Cavalier (now PAETEC) HPBX product out in the Southeast market.

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  Southern Light LLC

  Sept 2011 - Jan 2012

  Network Operations Center Technician

  -Started in NOC to learn the Southern Light multi-vendor network and gain SONET experience-Responsible for monitoring and testing all aspects of the Southern Light Network-Learned to write circuits virtually across the SONET and Ethernet Network

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  Southern Light

  Jan 2012 - now

  Network Egineer

  -Enterprise side of Operations designing, building, maintaining, and troubleshooting our network-Predominantly Layer 2 network transport with some Layer 3-Interfaced with Customers and Network admins on location and off [customer prem and ILEC CO’s]-Managed Onsite Installations at customer premises and at ILEC Central offices throughout the Southeast-Experienced in all aspects of the Southern Light multi-vendor Ethernet and SONET network-Worked in conjunction with Southern Light Microwave equipment [configuration, design, deployment] Show less

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  Uniti Fiber

  Mar 2019 - now

  Network Operations Manager

  Manager over the Enterprise engineers and operations team.