Keith Rotenberry

Experience

• 

  Best Buy

  Feb 2003 - now

  • Directly manages the teams that oversee the fulfillment of Geek Squad solutions including Home Theater installation, In-Home repair services (appliance, television, premium service /Pacific Sales support), Appliance Delivery and Installation within their assigned division and/or geographic territory.• Plays a vital role in ensuring our clients receive the highest quality experience by technically trained Agents, growing the business in an effort to support converging technologies, and driving operational efficiency.• Creates consistency in service fulfillment execution – ultimately protect and grow the brand.• Ensures alignment of service strategies/priorities, Customer Promise and company Values throughout the territory.• Oversees the labor management within the market(s) by directing effective pooling and sharing of labor resources. Directly responsible for labor budget and allocation.• Functions as an active player in the development of strategic and operational business plans.• Monitors and analyzes business trends/results in developing effective strategies to meet Geek Squad related goals.• Leads and develops team members with coaching, training, career counseling and direct performance development through use of business performance and personal development goals. Show less

  • Market Home Services Senior Manager

    Jun 2014 - now

  • Deputy Field Marshal

    Sept 2012 - May 2014

  • Store Manager

    Feb 2005 - Sept 2012

  • Sales/Services Supervisor

    Feb 2003 - Feb 2005