Atul Bhuju

Experience

• 

  Kathmandu University School of Management

  Nov 2018 - Dec 2018

  Organizing Member

  • Successfully planned, organised, and managed the schedule for the main event on KAF Day 3, ensuring seamless coordination of activities for over 1,000 attendees.• Oversaw logistics arrangements for 15 sponsor booths and activations, ensuring efficient setup, branding, and engagement opportunities during the event.

• 

  NEXT Venture Corp

  Jun 2019 - Oct 2019

  Intern

  • Supported the onboarding and off-boarding of 9 startup companies, ensuring a seamless transition throughout the program for enhanced integration.• Achieved a 95% availability rate of program resources and equipment, optimising incubation and accelerator activities for 3 flagship programs.• Conducted financial modelling workshops - Discounted Cash Flow (DCF) for 4 startup companies, empowering them with valuation insights for improved decision-making.• Orchestrated logistics for 20+ cohort curriculum sessions, ensuring optimal scheduling and attendance alignment, resulting in a 95% attendance rate. Show less

• 

  Home Loan Experts

  Jan 2021 - Aug 2023

  • Assisted in settling home loan applications worth over $40M in FY2023.• Loan assessment completed within 1-2 business days, ensuring timely and efficient service delivery.• Maintained a customer satisfaction rate of 95% by providing excellent service and a seamless loan application experience.• Successfully resolved and provided optimal solutions for 90% of unique client scenarios, aligning with lenders' credit policies and managed exceptions to credit policies, leading to approval in 80% of cases and mitigating potential customer dissatisfaction.• Generated an average of 12 new leads per week through Live Chats, proactive outreach to past customers, and engagement with prospective buyers.• Improved loan approval rate by 15% through meticulous preparation of application forms and comprehensive review of lender checklists before submission.• Maintained a 94% response rate to customer inquiries and lenders' requests, ensuring timely and accurate information exchange. Show less • Successfully qualified and handed over prospects worth more than $45M to Mortgage Brokers, contributing to an overall conversion of over $11M in settlements.• Maintained a lead qualification accuracy rate of 90%, ensuring Mortgage Brokers received high-potential prospects.• Reduced average response time to web-based and phone-based inquiries by 80%, enhancing customer engagement and satisfaction.• Assisted existing and new home loan seekers in Australia and complemented the work of the Brokers and Credit Analysts.• Achieved a 98% accuracy in maintaining CRM (Mercury-Connective) records, ensuring transparent communication and informed decision-making.• Effectively handled inbound customer calls via Dialpad and Bria, emails, and Live Chats, resulting in a 35% increase in client engagement and referrals.• Maintained a client satisfaction index of 92%, reflecting consistently positive feedback on support interactions and services. Show less

  • Credit Analyst

    May 2022 - Aug 2023

  • Sales Support Specialist

    Jan 2021 - May 2022
• 

  Naamche

  Jan 2024 - now

  Financial Analyst