Alicia H.

Experience

• 

  Zions Bancorporation

  Oct 2010 - now

  • Responsible for the overall IM activities with Zions Bancorporation and its affiliate banks.• Perform confidently and authoritatively in the role of IM subject matter expert and lead senior management and other stakeholders in responding to fast-paced incidents.• Interface with senior management and business line leaders – work to develop strategic relationships with key partners outside of a major incident.• Carry out proactive planning from an IM perspective in advance of planned incidents (all-hazards) that could potentially impact the Zions Bancorporation or any of its affiliate banks.• Implemented and executed IM processes including invocation, ownership, escalation, communication, and the resumption of services.• Established standards and procedures that maximized operation responses to encountered incidents and minimized service availability interruptions; contributed to a cross-functional team to ensure procedure manuals and incident plans and playbooks were current and correct.• Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes.• Coordinate with senior management and other logistics partners the all-hazards incident response alignment with enterprise objectives.• Coordinate with senior management the overall documentation of incident details, review of response letters (either when requested or proactively based on severity), provide approval on internal and client facing documents.• Manage the IM process to ensure that it is followed and that incident records accurately reflect actions taken and incident activities (action items).• Manage IM bridge calls with support teams, senior management, and business lines.• Available for 24-hour on-call.• Actively participate and collaborate with local and federal emergency management teams. • Oversee the administration, implementation, and maintenance, of Everbridge (ENS and NC4), StormGeo, and satellite phones. Show less Responsible for the execution of the business continuity life-cycle for enterprise incident and crisis management plans. This includes managing events in multiple regions (Texas, Arizona and California) conducting executive tabletop exercises, coordinating, managing and reporting of regional recovery exercises, writing executive and employee communications (preparedness and live event). Responsible for the coordination of emergency management efforts with Facilities Management and other internal and external partners.• Provide region business continuity incident commander support for Texas, California and Arizona. • Maintain incident management plan program updates.• Conducted annual executive tabletop or other exercise scenarios.• Develop training and preparedness materials for the executive and business response teams.• Assisted various enterprise logistical and tactical teams with incident response standard operating procedures.• Incorporated the NIMS/ICS structure into the enterprise incident management program.• Continued monitoring of all potential business continuity events (weather, wildfires, etc.).• Participated in annual enterprise integrated resiliency exercise. Show less Using the knowledge gained from interacting and engaging with department leaders, I worked to develop and maintain department response and recovery plans. My day to day program activities included problem solving, analyzing data and developing strategies and solutions that aligned with the risk management strategic direction of the bank.• Provided support for department and branch business continuity plans, which included business impact analysis, gap analysis and site assessments.• Performed annual audits of business continuity plans.• Prepared Operational Risk Committee reports.• Prepared employee business continuity training and awareness presentations. • Participated in annual enterprise integrated resiliency exercise. Show less

  • Vice President, Business Continuity Incident Management Manager

    Feb 2019 - now

  • Assistant Vice President, Regional Incident Manager

    Jan 2015 - Mar 2019

  • Assistant Vice President, Senior Business Continuity Planner

    Oct 2010 - Jan 2015