Sachin Chauhan, PMC™

Experience

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  Allianz Worldwide Partners

  Jan 2015 - Apr 2016

  Assistant Coordinator

  -Qualified 500+ potential customers, identified needs, and troubleshot and solved customer issues to foster the best customer service experience.-Responded to and promptly handled customer complaints and inquiries via call, email, and social media.-Handled 80 to 100 inbound and outbound calls.-Drove customer escalations to resolution by engaging directly with clients.

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  STARTEK

  Apr 2016 - Nov 2017

  Senior Operations Executive

  -Led the National Escalation team of 35-40 associates, provided day-to-day cases, and monitored them.-Handling 15 + escalations and resolving them each time.-Facilitated individual coaching sessions with CSRs to realign productivity goals.-Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.

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  Fitkids Education and Training Private Ltd

  Nov 2017 - Nov 2019

  Regional Product Operation Manager

  -Led regional Product operations for North India, managing and mentoring a team of over 80 members and overseeing client management and financial operations, resulting in a 35% improvement in regional performance.-Managed cross-functional training programs for 80+ team members, achieving a 40% increase in regional revenue through improved sales performance and product knowledge.-Managed regional sales operations, consistently achieving 120% of the monthly sales quota by implementing cross-selling strategies and expanding product offerings. This resulted in a 30% increase in overall revenue within the North India region.-Oversaw product launch and GTM activities across North India, increasing market share by 30% through strategic partnerships with regional stakeholders.-Captured customer and market insights by leading regional feedback programs, which informed product enhancements and contributed to a 35% improvement in operational performance. Show less

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  Intercell - Virtual Mentor Network

  Nov 2019 - Aug 2021

  Product Manager and Regional Business Development

  -Led the creation and launch of a global AI-powered mentorship platform, connecting students and young professionals across various industries based on business requirements.-Designed and implemented digital solutions for member engagement, increasing cross-selling opportunities by 15%.-Built and maintained client relationships while managing end-to-end delivery of digital solutions, achieving a 95% project success rate.-Documented and prioritized requirements in Scrum backlogs, ensuring alignment with client objectives.-Designed and implemented workflows that reduced project timelines by 15%.-Led agile pods to streamline Platform processes, reducing operational bottlenecks by 15%. Show less

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  Knowledge Time

  Aug 2021 - May 2022

  Product Manager

  -Developed an intuitive online learning platform post-COVID-19, simplifying the user experienceand increasing student engagement by 50%.-Scoped and executed API-based integration projects, managing timelines and coordinating with external partners to deliver scalable solutions.-Prioritized integration backlogs based on strategic alignment and opportunity size, driving measurable business impact.-Managed cross-functional alignment to enhance partner experience and ensure consistent delivery of integration objectives.-Facilitated effective collaboration between technical teams and clients, driving alignment on project goals.-Partnered with the Go-To-Market team to streamline product launches, accelerating time-to-market by 25%.-Utilized Agile sprints and Waterfall planning, delivering critical features within the project timeline while managing dependencies and change control. Show less

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  Sekure Payment Experts

  May 2022 - now

  Product Manager

  -Led the creation of a new AI-powered cloud-based CRM in-house inspired by Microsoft Dynamics 365, migrating from an old legacy on-prem CRM to improve customer data management and financial data processes for over 35,000 clients and 700 internal stakeholders.-Led the roadmap and execution for digital financial products, driving a 20% increase in member lifetime value through enhanced digital services.-Championed data-driven product decisions, identifying member pain points and developing solutions that improved retention by 25%.-Led integration initiatives with payroll systems and payment platforms, ensuring seamless data synchronization and enhanced product functionality.-Integrated payment systems with QuickBooks and ERP platforms, streamlining accounts payable and receivable processes.-Partnered with cross-functional teams to design and implement secure payment workflows aligned with business requirements.-Developed strategies for API integrations, enabling seamless data exchange between payment platforms and CRM systems.-Oversaw payment feature enhancements to support diverse payment methods, improving flexibility for end-users. Show less